Process Associate

4 weeks ago

Jodhpur, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Inviting applications for the role of Process Associate -Accounts Payable

Responsibilities 
• Running compliance checks on all free text PR (Purchase Requisition) incoming via Coupa; create POs post successful compliance checks
• Route PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors
• Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
• Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners
• Act as liaison to the Accounts Payable team to resolve PO related invoice issues
• Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
• Follow-up with requesters/co-functional teams to provide quick resolutions
• Following-up up with suppliers/vendors whenever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised;
• Transfer/raise/coordinate inquiries to appropriate teams for resolution
• Find opportunities to improve or to streamline the process
• Proactively take action and identify Continuous Improvement opportunities.
Qualifications we seek in you
Minimum qualifications 
• Good Verbal and Written Communication Skills (English)
• Customer Service Skills – Telephone / Email
• Basic Knowledge of MS Office Applications like Excel, Word, PowerPoint
• Meaningful working experience in the Procurement field
Preferred qualifications 
• Working experience on Coupa or Ariba
• Exposure to Source to Pay cycle

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