FTE Helpdesk Manager

JOB DESCRIPTION: Level 3 Role requirement: Managing a team of FTE helpdesk Associates and Leads. KEY JOB RESPONSIBILITIES: Management & training of FTE Helpdesk Team (Leads and Associates). Manage all FTEs across the globe. From onboarding to Job Management, Billing and offboarding Management of WorkMarket assignments for FTEs and Backfills. ...

Job Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and...

Job Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally...

Job Description Requirements: Helpdesk Associate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window 10 Hours of shift Job...

Job Description Requirements:Helpdesk Associate at Grade-5 position in Service DeskMust be a Graduate.Good communication skills with international calling experienceGood comprehension & writing skillsMust possess excellent customer handling skillsShould be comfortable to work in rotational shift with 24x7 support window10 Hours of shiftJob...

Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skillsProvide L1 technical guidance in...

Job Description Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills Provide L1 technical guidance in...

About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

JD for Helpdesk Support Role - Helpdesk Support Executive 1. Minimum qualification is Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi. 3. Should be able to communicate confidently and politely with users 4. Experience of at least one year in a call centre. 6. Management...

Informs management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns.Identifies negative trends in incoming call data.Executes business continuity and recovery plans as defined by management.Updates organizational information...

Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns. Identifies negative trends in incoming call data. Executes business continuity and recovery plans as defined by management. Updates organizational...

Job Description Informs management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns.Identifies negative trends in incoming call data.Executes business continuity and recovery plans as defined by management.Updates...

Job Description Informs management of Queue trends and service level issues.Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns.Identifies negative trends in incoming call data.Executes business continuity and recovery plans as defined by management.Updates...

Job Description Min 1-2 years of relevant experience in a technical support role.• Working Knowledge of Operating Systems such as Windows 7 & 10 • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications• Working knowledge of MS Office suite & Skype for business• Fair understanding of ITIL...

Job Description Min 1-2 years of relevant experience in a technical support role.• Working Knowledge of Operating Systems such as Windows 7 & 10 • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications• Working knowledge of MS Office suite & Skype for business• Fair understanding of...

  Min 1-2 years of relevant experience in a technical support role.• Working Knowledge of Operating Systems such as Windows 7 & 10 • Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications• Working knowledge of MS Office suite & Skype for business• Fair understanding of ITIL practices in...

Requirements - Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...

Requirements - Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...