Senior Process Manager

1 month ago

Pune, India eClerx Full time

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems.The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

Senior Process Manager Role and responsibilities:

Research for Case Studies: Conduct research to support the development of insightful case studies, collaborating with project managers and subject matter experts as needed. Data Gathering for Whitepapers: Assist in research activities for the creation of whitepapers, collecting relevant data and insights. Documentation: Maintain organized and detailed documentation of research findings and insights. Competitive Analysis: Conduct research to keep abreast of industry trends and competitor offerings. Stakeholder Collaboration: Work closely with various departments, including marketing, sales, and operations, to gather information needed for research. Work on the eClerx ABM program to closely monitor intent signals and fine tune the platform (if needed) to increase accuracy

Technical and Functional Skills:

Bachelor’s degree in Business, Marketing, Communications, or a related field. Minimum of 3 years of experience in a similar role 2-3 years of experience in working with clients in PreSales or Digital Marketing/Campaigns 2-3 years of experience in creating use cases and competency decks 2-3 years of experience in lead generation (Knowledge of ABM will be good to have) Exceptional writing and communication skills Strong project management skills

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