IT Systems Administrator II

IT Systems Administrator II - India WHO ARE WE?Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is the #1 in the industry for delivering inflight products such as movies, games, Wi-Fi, and now Bluetooth headphone connectivity How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us at . And for a full listing of open job opportunities go to . JOB SUMMARY THE POSITIONThe Regional IT System Administrator II will provide extensive technical support for a wide variety of hardware (computer endpoints, printers/photocopiers, telephony (desk phones and mobile phones), tablets, etc.) as well as IT security, software applications and services. The individual will also participate in the racking, installation, moving, and removal of servers, infrastructure, and associated equipment and provide Tier 1 to Tier 3 support across the environment. The individual may be called out of hours to support server, infrastructure system failures, and/or connectivity issues where needed. This position will be office based but travel to other offices may be required either in-country or abroad. We are seeking someone who will be confident in supporting and managing the internal computer systems. You must be able to work on your own accord as well as in a team environment and work under pressure to meet deadlines while still producing high standards of work. MAJOR RESPONSIBILITIES END USER COMPUTING SUPPORT Work with internal users as well as any subsidiaries and joint-ventures companies associated with PACIN. Troubleshoot, diagnose and resolve standard user support hardware and software problems in tier 1 to tier 3 including end-user telephony, end user workstations (laptops and desktops) and enterprise data servers. Install, configure, deploy, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Ensure that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines. Administration of desktop computers, laptops (Windows and MacOS), printers/photocopiers/scanners and telephony. Experience supporting users with Windows and Office software and general PC issues in a Windows Active Directory network environment. Experience supporting users with MacOS and MS Office software and general mac issues in a Windows Active Directory network environment utilizing JAMF Management software. Administering and maintaining user accounts using windows Active Directory. Support mobile working users across a number of platforms, including iOS, Android, MDM, VPN for remote access. Supporting Microsoft Windows 10 and above operating systems, and Apple MacOS operating systems in a networked environment. Assist the project team with any new offices that may be opening, office moves, and office relocations, including any services and circuit requirements that may be needed. Meet all key performance Metrics including SLA (Service Level Agreement), IRT (Initial Response Time) and Customer Satisfaction. Strong communication and customer-oriented support skills are needed to provide best in class support to a diverse and global community. This includes professional representing IT to the regional leaders to gather their business requirements and develop solutions to meeting them. Strong oral and written communication skills across various cultures, countries, and time zones will be necessary to support the Panasonic Avionics global business. Familiarity with VOIP, DNS and TCP/IP networking for troubleshooting and Telephony deployments. Create and update Knowledge Base articles to help with end user issues.  SYSTEMS ADMINISTRATION SUPPORT Manages IT Vendors for service delivery, cost and service. Monitors regional office circuits for bandwidth utilization and proactively servicing or upgrading to maintain both service and costs. Manages IT Vendors for service delivery, cost, and service. Monitors regional office circuits for bandwidth utilization and proactively servicing or upgrading to maintain both service and costs. Monitors regional office mobile contracts for utilization and proactively upgrade to maintain both service and costs. Monitors regional office telephony contracts for utilization and proactively upgrade to maintain both service and costs. Provides support for server repairs and component RMA, work with server vendor support technicians where required to implement server repairs. Work with other IT members in testing new server hardware, and coordinate new server installation as well as swapping out and decommissioning of retired equipment. Work with Asset management personnel in assuring inventory compliance and tracking and labeling of servers and components.  WHAT WE’RE LOOKING FOR? Educated to a Bachelor's Degree level in related field and Certification preferred. A 2-year degree or certification with a combination of experience may be substituted in lieu of a bachelor's degree. Min 5 years relevant work experience required. Demonstrated experience in end point lifecycle management. Demonstrated experience in installation, configuration, performance tuning of client computing. Demonstrated history of working without close supervision. Familiar with client/server technology, LANs, WANs, and name resolution methods. Managed resources include contracted support personnel. Possesses the ability to document and communicate complex technological tasks and processes. Ability to perform root cause analysis procedures. Uses professional concepts and applies company policies and procedures to resolve a variety of issues. Works on problems of moderate to diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Knowledge of ITIL/ITSM processes plus Network and Telecommunications (TCP/IP, DHCP, DNS, Cisco switches, etc.). Occasional lifting of objects up to 25kg is required. Repetitive tasks include data entry. Sitting for extended periods of time. On-call availability. Ability to travel in-country as well as abroad on occasions where needed.  EDUCATION/EXPERIENCE REQUIREMENTS Educated to a Bachelor's Degree level in related field and Certification preferred. A 2-year degree or certification with a combination of experience may be substituted in lieu of a bachelor's degree. Min 5 years relevant work experience required. Demonstrated experience in end point lifecycle management. Demonstrated experience in installation, configuration, performance tuning of client computing. Demonstrated history of working without close supervision.  KNOWLEDGE/SKILL REQUIREMENTS Familiar with client/server technology, LANs, WANs, and name resolution methods. Managed resources include contracted support personnel. Possesses the ability to document and communicate complex technological tasks and processes. Ability to perform root cause analysis procedures. Uses professional concepts and applies company policies and procedures to resolve a variety of issues. Works on problems of moderate to diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Knowledge of ITIL/ITSM processes plus Network and Telecommunications (TCP/IP, DHCP, DNS, Cisco switches, etc.).  OTHER REQUIREMENTS Occasional lifting of objects up to 25kg is required. Repetitive tasks include data entry. Sitting for extended periods of time. On-call availability. Ability to travel in-country as well as abroad on occasions where needed.  OUR PRINCIPLESContribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude WHAT WE OFFERAt Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive, and flexible benefits program.