Full Stack-Tech Lead

3 months ago

Noida, India Wipro Full time

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention TA, SEs Escalation and issue resolution Production Specialist Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge - Knowledge of assigned process, tools and systems - Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Domain Knowledge Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Stakeholder Management Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2. Team Management Productivity, efficiency, absenteeism 3. Capability development Triages completed, Technical Test performance Technology (Alight IT)

  • Tech Lead

    3 months ago

    Noida, India Infinitrix Consulting Full time

    JOBDESCRIPTION : TECHNICAL LEADWe are looking for anefficient Technical Lead to be a part team. As a good tech leadwill be responsible for smooth functioning of all technicaloperations. You will be coordinating with the clients to understandthe business requirements and suggesting the best possiblesolutions and ensuring the timely delivery of...

  • Full Stack Engineer

    2 days ago

    noida, India Discoveries Quintessential Full time

    Are you a Full Stack Engineer looking to take your career to the next level? We have an exciting opportunity for you!Position: Senior Full Stack Developer (React.js & Node.js)Location: Noida, NCRExperience: 5+ yearsSalary: Up to ₹30 LPAWorking Days: 5 Days a WeekWorking Hours: 9 AM - 6 PMWhat You'll Do:- Lead front-end development usingReact.js&Node.jsto...

  • Full Stack Engineer

    1 week ago

    Noida, India TheRecAI Full time

    Are you a Full Stack Engineer looking to take your career to the next level? We have an exciting opportunity for you!Position: Senior Full Stack Developer (React.js & Node.js)Location: Noida, NCRExperience: 5+ yearsSalary: Up to ₹30 LPAWorking Days: 5 Days a WeekWorking Hours: 9 AM - 6 PMWhat You'll Do:- Lead front-end development usingReact.js&Node.jsto...

  • Full Stack Engineer

    1 week ago

    Noida, India TheRecAI Full time

    Are you a Full Stack Engineer looking to take your career to the next level? We have an exciting opportunity for you!Position: Senior Full Stack Developer (React.js & Node.js)Location: Noida, NCRExperience: 5+ yearsSalary: Up to ₹30 LPAWorking Days: 5 Days a WeekWorking Hours: 9 AM - 6 PMWhat You'll Do:- Lead front-end development using React.js & ...

  • Lead Consultant, .Net Full stack

    2 days ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Full Stack Engineer

    1 week ago

    Noida, India TheRecAI Full time

    Are you a Full Stack Engineer looking to take your career to the next level? We have an exciting opportunity for you! Position: Senior Full Stack Developer (React.js & Node.js) Location: Noida, NCR Experience: 5+ years Salary: Up to ₹30 LPA Working Days: 5 Days a Week Working Hours: 9 AM - 6 PM What You'll Do: - Lead front-end development using...

  • Full Stack Engineer

    3 days ago

    noida, India Discoveries Quintessential Full time

    Are you a Full Stack Engineer looking to take your career to the next level? We have an exciting opportunity for you! Position: Senior Full Stack Developer (React.js & Node.js) Location: Noida, NCR Experience: 5+ years Salary: Up to ₹30 LPA Working Days: 5 Days a Week Working Hours: 9 AM - 6 PM What You'll Do: - Lead front-end development using...

  • Full Stack Engineer

    1 week ago

    Noida, India TheRecAI Full time

    Are you a Full Stack Engineer looking to take your career to the next level? We have an exciting opportunity for you!Position: Senior Full Stack Developer (React.js & Node.js) Location: Noida, NCR Experience: 5+ years Salary: Up to ₹30 LPA Working Days: 5 Days a Week Working Hours: 9 AM - 6 PMWhat You'll Do:- Lead front-end development using React.js &...

  • Full Stack Engineer

    4 hours ago

    Noida, India Discoveries Quintessential Full time

    Are you a Full Stack Engineer looking to take your career to the next level? We have an exciting opportunity for you!Position: Senior Full Stack Developer (React.js & Node.js) Location: Noida, NCR Experience: 5+ years Salary: Up to ₹30 LPA Working Days: 5 Days a Week Working Hours: 9 AM - 6 PMWhat You'll Do:- Lead front-end development using React.js &...

  • Full Stack Engineer

    3 days ago

    noida, India Discoveries Quintessential Full time

    Are you a Full Stack Engineer looking to take your career to the next level? We have an exciting opportunity for you!Position: Senior Full Stack Developer (React.js & Node.js) Location: Noida, NCR Experience: 5+ years Salary: Up to ₹30 LPA Working Days: 5 Days a Week Working Hours: 9 AM - 6 PMWhat You'll Do:- Lead front-end development using React.js &...

  • Us IT Full Stack Trainer

    4 months ago

    Noida, India Caprileo tech Pvt Ltd Full time

    **About Us: We** are a leading IT training and consulting firm that offers cutting-edge technical training solutions to individuals and organizations. We believe in empowering professionals with the latest skills and knowledge in the rapidly evolving technology landscape. As we continue to grow, we are looking for a talented and experienced Java Full Stack...

  • MERN Stack Developer

    2 months ago

    Noida, India Omka Tech Full time

    MERN STACK DEVELOPER : We are looking for a talented MERN Stack Developer with at least 2 years of experience to join our dynamic team. The ideal candidate will be proficient in React.js and Vue.js, with a strong understanding of Node.js and Express.js for server-side development. This role involves developing interactive user interfaces, handling...

  • Full stack developers

    3 weeks ago

    Noida, India Antal TECH jobs Full time

    We are looking for Full stack developers -MEAN STACK with 2 years of Experience. The company takes pride in providing excellent services, building amazing products, and delivering sustainable results to clients. We’re looking for someone who is comfortable with a fast-moving startup environment and can adapt quickly.Required Skills:Strong knowledge of MEAN...

  • Full Stack Engineer

    1 week ago

    Noida Sector 12, India TheRecAI Full time

    Are you a Full Stack Engineer looking to take your career to the next level? We have an exciting opportunity for you!Position: Senior Full Stack Developer (React.Js & Node.Js) Location: Noida, NCR Experience: 5+ years Salary: Up to ₹30 LPA Working Days: 5 Days a Week Working Hours: 9 AM - 6 PMWhat You'll Do:- Lead front-end development using React.Js &...

  • Full Stack Developers

    2 weeks ago

    Noida Sector 12, India Antal TECH jobs Full time

    We are looking for Full stack developers -MEAN STACK with 2 years of Experience. The company takes pride in providing excellent services, building amazing products, and delivering sustainable results to clients. We’re looking for someone who is comfortable with a fast-moving startup environment and can adapt quickly.Required Skills:Strong knowledge of MEAN...

  • Lead Full Stack .NET Developer

    7 days ago

    noida, India UST Full time

    Position Summary:We are seeking an experienced Full Stack .NET Lead with a strong background in Angular to join our dynamic development team. The ideal candidate will have a deep understanding of .NET technologies and extensive experience with Angular frameworks.As a lead, you will be responsible for guiding the development team, designing, and implementing...

  • Lead Consultant, Developer

    1 week ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Lead Consultant, Full Stack Front End

    2 months ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Barco - Senior/Lead Development Engineer - MEAN Stack

    3 weeks ago

    Noida, India BARCO Full time

    Sr. Lead Development Engineer - Description :We are seeking a skilled MEAN Stack Developer to join our dynamic product development team who can be part of the Barco CTRL product group. The ideal candidate will have a strong background in developing software applications using MongoDB, Angular, Node.js, Python. You will work closely with our global feature...

  • Technical Lead

    2 months ago

    Noida, India MNR Solutions Full time

    Key Responsibilities :- Lead the design, development, and deployment of full-stack applications using Node.js, Angular, and AWS services- Architect and implement scalable and robust microservices-based solutions- Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications- Ensure high...