Software Engineer 2

3 months ago

Hyderabad, India Microsoft Full time

Overview

Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience (CXP), Customer Reliability Engineering(CRE) Team Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers.

Azure CXP CRE is a top-level pillar of Azure Engineering that leads world-class customer reliability engagements, modern customer-first experiences for scale, and drives deep customer insights and empathy into the broader Azure Engineering organization. Our teams are listening to customers around the clock, driving improvements and capabilities into services, support programs, service incident experience, community engagements, and more. Our “no dead-end’s” philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud.

Azure CXP is looking for a customer focused Software Engineer passionate about Customer reliability engineering (Availability, Reliability, site up) and supportability of the Azure platform at scale. This role will be accountable improving customer experience on Azure, for diagnosing and troubleshooting mission critical customer applications built on the Microsoft Azure platform. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components (Azure Platform, Azure SDK, Azure Portal), and work directly with Customers, Customer Support, Livesite Teams, and Engineering.

Our team is looking for a Software Engineer that will help evolve a world-class infrastructure that supports a growing number of customers. You will deliver critical, customer facing features and work across many Azure servicing teams, ensuring they meet our customer’s needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, elite developers, and colleagues that obsess over improving customer experience.

Qualifications

Required Qualifications

Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 4+ years of experience in building, deploying, and operating reliable services preferably with experience in designing distributed systems, AND debugging with in-depth exposure in developing microservices, AND of proactive engagement in site-reliability engineering practices. Familiarity with Azure, web services, multi-tiered client/server distributed applications development, testing is preferred. Experience of creating validation test plans, developing test content to achieve the validation plan, and automating the execution of test contents. Deep customer empathy and focus on delivering high-quality customer experiences . Proactive and self-motivated, and willingness to take on challenging technical issues

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Additional / Preferred Qualifications

Bachelor’s degree in computer science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. OR Master’s degree in computer science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. OR equivalent experience. Understanding of CI/CD pipelines & ADO Experience developing software hosted in Azure, AWS, or other similar Cloud platforms. Data driven approach to solving problems iteratively and measuring success. Commitment to collaboration and teamwork and ability to deliver. Excellent communication and inter-team collaboration skills

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