Customer Relationship Officer

CUSTOMER RELATIONSHIP OFFICER

Location: Bhilwara, RJ/Navi Mumbai, MH
Job Description:

Marketing executives oversee many aspects of a campaign throughout the entire lifespan of a product, service, or idea. As such executives are likely to have a great deal of responsibility early on and will be required to manage their time and duties themselves. These responsibilities can include:

 Collecting and analyzing customer data
 Using CRM systems to manage relationships
 Developing new ways to meet customers’ needs
 Handling customer complaints
 Overseeing the interactions between customers and key team members, such as Customer Service Representatives
 Developing marketing campaigns to attract new customers
 Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
 Updating databases and using a customer relationship management (CRM) system
 Coordinating internal marketing and an organization’s culture
 monitoring performance and periodically report of working
 managing campaigns on social media.
 Digital and online marketing
Skills:
 Computer skills – Excel, Word, and PowerPoint required.
 Excel expertise at least “Intermediate Level” is required.
 Should understand International Business Management.
Communications:
 Excellent English knowledge is a must.
 Must be fluent in communication – with strong oral and written communication skills
Remuneration criteria: (As Per Industry Norms)
Experience (2-5 Years)

Manisha Koul

Dhirendra Group

dhirendragroup.com

Requirements

 Collecting and analyzing customer data
 Using CRM systems to manage relationships
 Developing new ways to meet customers’ needs
 Handling customer complaints
 Overseeing the interactions between customers and key team members, such as Customer Service Representatives
 Developing marketing campaigns to attract new customers
 Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
 Updating databases and using a customer relationship management (CRM) system
 Coordinating internal marketing and an organization’s culture
 monitoring performance and periodically report of working
 managing campaigns on social media.
 Digital and online marketing
Skills:
 Computer skills – Excel, Word, and PowerPoint required.
 Excel expertise at least “Intermediate Level” is required.
 Should understand International Business Management.
Communications:
 Excellent English knowledge is a must.
 Must be fluent in communication – with strong oral and written communication skills
Remuneration criteria: (As Per Industry Norms)
Experience (2-5 Years)