Specialist Systems EngineerPermanent contractBangalore, India
3 days ago
Specialist Systems Engineer
Permanent contract|Bangalore|IT (Information Technology)
Specialist Systems Engineer
Bangalore, India Permanent contract IT (Information Technology)
Responsibilities
Role / Job Summary –
Ø Experience in collaborating with different stakeholders, client and management.
Ø Experience with project management.
Ø Incident, Problem Management.
Ø Excellent communication skills
Ø Hands on experience in project management.
Ø Maintain and prioritize a backlog of requests on the topic (internal DWS, or client requests) -> backlogs in CES team can be in a Teams planner or Jira
Ø Gather and publish relevant documentation / planner in Teams Channel
Ø Be fully aware of process and requirements/timelines.
Ø Responsible for co-ordination with different stakeholders.
Ø Accountable for end to end integration of projects.
Ø Along with communication entity, follow up of project documentation & communication (Yammer, MDW platform, etc.)
Ø Co-ordinate with all the regions for Patching & package delivery progress and updates.
Ø Report the compliance, Challenges, Next Step to Management.
Ø Update WW EVS OperCo with all the details.
Ø Perform CES server patching (Including regions (FR, EMEA/UK, INDIA)), other regions might add up.
Ø Comply with the new security demands (COBRA/ SEC/ Management).
Profile required
Years of Experience –
Ø 6 years of relevant experience in delivery management and DWS services.
Ø8 or more years of overall IT experience.
Qualification / Certification –
Ø Diploma / Degree (mandatory)
Ø ITIL Foundation (optional)
Ø Windows workstation certification (optional)
Ø Windows server certification (optional)
Mandatory Skills / Experience –
Ø Advanced Troubleshooting on multiples technologies.
Ø Knowledge of Intune, GPO, Registry, Logs, SCCM, MDT and other EUS services / infrastructure
Ø Ticketing tool experience
Ø AD / GPO / DFS / Print server administration
Good to have skills / Experience –
Ø Symantec AV administration (or any other AV tool)
Ø Agile and ITIL frameworks
Ø PowerBI
Ø Powershell
Why join us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”
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