Senior Systems Operation Engineer

2 weeks ago

Bengaluru, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Senior Systems Operation Engineer

In this role, you will:
  • Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
  • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Work with vendors and other technical personnel for problem resolution
  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Required Qualifications:
  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4 years of Software Engineering experience, or equivalent
  • Demonstrate through one or a combination of the following: work experience, training, military experience, education
  • 4 year's experience working in a Mainframe environment.
  • 4 year's experience in a production support environment
  • 4 years experience working within an application development environment.
  • 4 years of COBOL experience
  • 4 years experience with JCL,CICS, CA-7 and/or Zeke and/or SCHEDULE, VSAM, DB2, SYNCSORT, Easytrieve, ICETOOL, NDM, File Manager, IBM Utilities (IEBGENER, ISPF, etc.)
  • Familiarity with Service Now
  • Ability to work independently with minimal supervision and assistance.
  • Excellent verbal and written communication skills
Job Expectations:
  • Challenging support role involving Application Support, Root Cause Analysis, Automations, Solution Proposals, Platform Support & Resiliency
  • Accountability & responsibility over deliveries - Platform Upgrades / Migration, Automation & Instrumentation, Resiliency & Performance Improvement, Process Adherence & Improvement, Efficient Decision Making with Partnership / Stakeholder Management
  • Production & Platform support involves being on standby for providing 16x7 support & responsible to maintain high availability of the systems & applications
  • Responsible for Change & Release Management by being a gatekeeper and ensuring change/release issues are controlled through early engagement and efficient reviews
  • Support the most complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/databases/other technical products/services.
  • Development of technical support strategies & plans / Automation & Instrumentation to enable efficiency in restoration & stability
  • Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
  • Perform Problem Management by identifying recurring/chronic issues, identify improvement areas & implement innovative/viable solutions that can result in operational efficiency/benefits.
  • Provides the ongoing operational support for the ETL platform & nightly batch jobs assuring application health & scheduled data loads / workarounds on time
  • Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs.
  • As an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff
  • Assures quality, security and compliance requirements are met for supported technology domain
  • Ability to handle constantly changing priorities, remain productive and be able to multitask effectively during busy times
  • Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc.
  • Ready to work in shift hours that spans between 6.30 AM to 10:30 PM IST & On-Call support.
Posting End Date:
12 Dec 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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