Customer Care Executives

4 weeks ago

Solan, India 31 PARALLEL IT & BPO SOLUTIONS PRIVATE LIMITED Full time

Company Overview


31 PARALLEL IT & BPO SOLUTIONS PRIVATE LIMITED is a BPO company based in Shimla, Himachal Pradesh, India. We have a dedicated team of professionals offering comprehensive IT and BPO solutions. With a focus on delivering quality services and customer satisfaction, we have established ourselves as a trusted partner for various businesses.


Job Overview


We are looking for a Customer Care Executive to join our team at 31 PARALLEL IT & BPO SOLUTIONS PRIVATE LIMITED in Solan, Himachal Pradesh, India. As a Customer Care Executive, you will be responsible for providing excellent customer service and resolving customer queries over phone, email, and chat. This is a full-time position suitable for candidates with less than 1 year of experience.


Qualifications and Skills


  • Excellent communication skills, both written and verbal
  • Strong problem-solving and decision-making abilities
  • Ability to empathize with customers and provide exceptional customer service
  • Ability to work well in a team and independently
  • Good computer literacy and typing skills
  • Previous customer service experience is a plus


Roles and Responsibilities


  • Respond to customer queries and concerns in a timely and professional manner
  • Handle incoming calls, emails, and chats from customers
  • Provide accurate information and assistance to customers
  • Effectively resolve customer complaints or issues
  • Maintain a high level of customer satisfaction
  • Collaborate with other team members to ensure customer needs are met
  • Stay updated on product knowledge and company policies





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