Current jobs related to Head, Customer Affairs - Bengaluru - IN19 Alcon Laboratories (India) Pvt Ltd Company
-
National Head Regulatory Affairs Specialist
4 weeks ago
Bengaluru, Karnataka, India Syngene International Limited Full timeAbout Syngene International LimitedSyngene International Limited is a leading integrated research, development, and manufacturing solutions company serving the global pharmaceutical, biotechnology, nutrition, animal health, consumer goods, and specialty chemical sectors.The RoleWe are seeking an experienced National Head Regulatory Affairs to lead our...
-
National Head Regulatory Affairs
4 weeks ago
Bengaluru, India Syngene International Limited Full timeThe CompanySyngene International Ltd. (BSE: 539268, NSE: SYNGENE, ISIN: INE398R01022), is an integrated research, development, and manufacturing solutions company serving the global pharmaceutical, biotechnology, nutrition, animal health, consumer goods, and specialty chemical sectors. Syngene’s 4500+ scientists offer both the skills and capacity to...
-
National Head Regulatory Affairs
4 weeks ago
Bengaluru, India Syngene International Limited Full timeThe Company Syngene International Ltd. (BSE: 539268, NSE: SYNGENE, ISIN: INE398R01022), is an integrated research, development, and manufacturing solutions company serving the global pharmaceutical, biotechnology, nutrition, animal health, consumer goods, and specialty chemical sectors. Syngene’s 4500+ scientists offer both the skills and capacity to...
-
National Head Regulatory Affairs
4 weeks ago
Bengaluru, India Syngene International Limited Full timeThe CompanySyngene International Ltd. (BSE: 539268, NSE: SYNGENE, ISIN: INE398R01022), is an integrated research, development, and manufacturing solutions company serving the global pharmaceutical, biotechnology, nutrition, animal health, consumer goods, and specialty chemical sectors. Syngene’s 4500+ scientists offer both the skills and capacity to...
-
National Regulatory Affairs Director
4 weeks ago
Bengaluru, Karnataka, India Syngene International Limited Full timeJob Title: National Head Regulatory AffairsAt Syngene International Limited, we are seeking a highly skilled and experienced National Head Regulatory Affairs to lead our regulatory affairs function. As a key member of our team, you will be responsible for ensuring compliance with all relevant pharmaceutical regulations in India.Key Responsibilities:Oversee...
-
Medical Affairs Director
31 minutes ago
Bengaluru, Karnataka, India Lifelancer Full timeTransforming Healthcare with Syneos HealthLifelancer, a leading talent-hiring platform in Life Sciences, Pharma and IT, presents an exceptional opportunity for a Medical Affairs Director to join our esteemed organization.Syneos Health is a pioneering fully integrated biopharmaceutical solutions organization built to accelerate customer success. Our mission...
-
Strategic Government Affairs Leader
34 minutes ago
Bengaluru, Karnataka, India Lifelancer Full timeAt Lifelancer, we accelerate the real-life impact of tomorrow's science and technology by partnering with customers across the globe to help them solve their most complex challenges.We are seeking a highly experienced Strategic Government Affairs Leader to join our team in India. This is an exciting opportunity to drive our government affairs strategy...
-
Public Affairs Leader
4 weeks ago
Bengaluru, Karnataka, India Inter IKEA Group Full timeJob DescriptionAt Inter IKEA Group, we're committed to creating a better everyday life for the many people. As a Public Affairs Leader, you'll play a crucial role in shaping our company's vision and influencing change in the Indian market.Key ResponsibilitiesLead projects related to regulatory issues that impact our ability to market and sell our products,...
-
Quality-medical Affairs Professional
5 months ago
Bengaluru, Karnataka, India Lilly Full timeAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
-
Senior Legal Affairs Manager
3 weeks ago
Bengaluru, Karnataka, India House of Rare Full timeJob OverviewHouse of Rare seeks a highly skilled Senior Legal Affairs Manager to oversee the company's legal affairs, ensuring compliance with laws and regulations. The ideal candidate will have a strong background in law, with experience in managing legal affairs, drafting contracts, and providing legal advice to various functions.Key...
-
Project Coordinator-medical Affairs
7 months ago
Bengaluru, India Lilly Full timeAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
-
Medical Affairs
3 months ago
Bengaluru, Karnataka, India Lilly Full timeAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
-
Medical Affairs
5 months ago
Bengaluru, Karnataka, India Lilly Full timeAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
-
Regulatory Affairs Executive
5 months ago
Bengaluru, India Indian Institute of Science, Bangalore Full time**Responsibilities**: - Work closely with Engineering team through product development process and design activities - Author/participate in the design validation and process validations, IQ, OQ, PQ. - Prepare, review risk management files and support risk management activities including hazard analysis and FMEA. - Identify relevant guidance documents,...
-
BI&A Associate Director, Medical Affairs
5 months ago
Bengaluru, India Lilly Full timeWe’re looking for people who are determined to make life better for people around the world. LCCI Business Insights & Analytics Associate Director, Medical Affairs Analytics At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000...
-
Medical Affairs – Graphics and Design
5 months ago
Bengaluru, India Lilly Full timeWe’re looking for people who are determined to make life better for people around the world. PURPOSE Scientific data and information are core assets of Lilly. Providing balanced, objective, and accurate information to regulators, the scientific community, health care professionals, payers, and patients in a consistent and timely fashion...
-
Medical Affairs Graphic Designer
4 weeks ago
Bengaluru, Karnataka, India Lilly Full timeJob Title: Medical Affairs Graphic DesignerWe are seeking a highly skilled Medical Affairs Graphic Designer to join our team at Lilly. As a key member of our Medical Affairs team, you will be responsible for creating a variety of visual materials to support our business functions and represent our brands.Key Responsibilities:Collaborate with Medical Affairs...
-
SASA-IND-Public Affairs Leader
1 month ago
Bengaluru, India Inter IKEA Group Full timeAt IKEA, we do things a little differently. We think, differently and work differently as well. We challenge ourselves and make functional, beautiful, long lasting products sustainable and affordable. Like music-playing lamps. And beds disguised as sofas. Even plant balls that help us look after our planet. It’s all part of our vision - to create a better...
-
Regulatory Affairs Specialist
3 weeks ago
Bengaluru, Karnataka, India Amazon Kuiper Services India Private Limited - Q38 Full timeJob DescriptionAmazon Kuiper Services India Private Limited - Q38 is seeking a highly skilled Regulatory Affairs Specialist to join our team. As a key member of our Global Regulatory Affairs team, you will play a critical role in enabling and protecting Kuiper's use of radio frequency spectrum and satellite orbits worldwide.About the RoleThe successful...
-
Digital Operations Head
1 week ago
Bengaluru, Karnataka, India airbus Full timeAbout the RoleWe are seeking an experienced Digital Operations Head to lead our Industrial Solutions team in Bangalore, India. As a key member of our Digital function, you will be responsible for the day-to-day management of the team, collaborating with global Airbus teams, and driving the implementation of digital business services and platforms.Key...
Head, Customer Affairs
2 months ago
Summary of the Position:
The purpose of the role is to assist in the execution of complaint handling and investigation operations in India related to complaints received on Alcon medical device products, not limited to oversight of investigation activities, generating complaint summaries and follow up interactions with external Alcon customers to provide direct feedback.
Be a change agent instilling a quality culture and mind set through a robust Quality Management System, providing the basis to work collaboratively with all internal and external customers including MTO, R&D, Medical Safety, Compliance, Sales, Marketing, Customer Service, Field Service Engineers (FSEs), Medical Science Liaisons (MSLs), Clinical Applications Specialists (CASs) and Alcon external customers (Surgeons, Ophthalmologists, etc.).
Support the organization in maintaining a compliant and efficient Complaint Handling system that includes ensuring accurate, timely and thorough investigations/summaries, and effective customer interactions, feedback and issue solving.
Major Accountabilities :
Ensure India processes and guidelines are developed and maintained to comply with regulations, guidelines, and directives for complaint handling operations.
Ensure the Complaint Process is end-to-end customer focused, including technical evaluation / investigation of global complaints and providing timely and accurate feedback to internal and external customers.
Responsible for oversight of platform specific global technical complaint investigation activities, including follow up activities with relevant internal departments (MTO facilities, Medical Safety, FSEs, CASs, and R&D) and ensure timely resolution to investigations.
Compile and summarize all investigation activities received from internal customers and deliver appropriate written, verbal or in person communication back to external customer, when appropriate.
Review investigation summaries involving complaints from external customers to coordinate and direct interactions with these customers to discuss and provide appropriate feedback on completed investigations related to reported complaints. Involve FSEs, MSLs, CASs, Commercial, etc., as appropriate.
Attend major industry scientific meetings as needed to interface with external customers, including attendance at KOL meetings, and to gather related competitive intelligence.
Provide appropriate external customer feedback to R&D, MTO, Commercial, etc. teams to evaluate complaint related issues with Alcon products.
Interface with Customer Service to ensure received complaints are handled compliantly per procedure
Attend FSE, CAS, and Sales trainings as appropriate for visibility into related activities. Educate these functions on responsibilities of Quality Customer and Technical Affairs.
Key Performance Indicators
Milestones and outcomes
Individual project completion
Customer Feedback
Number of Associates: Indirect oversight of quality investigators in manufacturing plants
Education:
Minimum education: R.N., O.D., M.D., or equivalent
Alternatively, 15+ years in Alcon R&D, Reg Affairs, etc with knowledge of Alcon technical product information
Language:
English fluently spoken & written
Experience:
At least 5 years of experience in Quality Assurance, Medical Affairs and/or R&D, including customer interfacing positions in the Medical Device industry
At least 5 years of experience in a medical device clinical setting
Proven successful performance in a global/matrix environment.
Proven capability to get results through people and influence across boundaries
Experience with external health authorities
Competencies
Customer focus
Problem Solving
Strategic Agility
Process Management
Communication
(Skills & Knowledge)
Strong leadership experience
Strong interpersonal, communication, negotiation and problem solving skills
Strong Business awareness
Successful experience working cross-functionally, in matrix organizations and in global teams
Strong “Collaborative Team player”
Employment scams: Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.
If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.