Manager - Retail Store Operations

6 months ago

Ludhiana, India Vodafone Idea Limited Full time

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Faridkot

Job Purpose

Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales

Achieve TNPS & EQ. Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store Ensure and monitor quality of acquisition through the store

RoI

Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management

Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / professional qualifications

• Essential : Graduation - Regular

• Desired : post - graduation in business management/MBA

• work ex: 1 - 4 years

• Experience of retail store and customer relationship management

• Revenue Target achievement and cost management.

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