Operations Manager, Alexa Shopping Operations
3 weeks ago
We are seeking an Operations leader to join and lead our Alexa Shopping Operations team. The Operations Manager will be responsible for providing the overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers.
Key job responsibilities
The Operations Manager will:
- Work with stakeholders across the globe to transition processes and run it on an ongoing basis
- Own and drive operational and business goals/metrics for the team owned
- Manage the team of Managers and ensure high service delivery and execution
- Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget
- Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization
- Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals
- Establish & drive business communication and reviews with senior stakeholders
- Set a high-quality bar and continuously reinforce a culture of quality and innovation
- Own the budgeting for the team
- Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact
- Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team.
About the team
OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC QUALIFICATIONS
- A Bachelor’s Degree with 8+ operations management experience with at least 3+ years in managing people managers. Experienced in managing large operations teams- Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team.
- Excellent communication (written & oral) skills and detail oriented
- Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment
- Proven ability to manage multiple, competing priorities simultaneously.
PREFERRED QUALIFICATIONS
- MBA from a premier management institute- Six Sigma green belt certified
- Operations experience in e-commerce industry
- Experience in translating business needs into detailed feature requirements.
-
Bengaluru, India ADCI - Karnataka Full timeAt Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter...
-
Operations Manager, Alexa Shopping Operations
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeAt Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter...
-
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAt Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter...
-
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAt Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter...
-
Operations Manager, Alexa Shopping
1 month ago
Bengaluru, India ADCI - Karnataka Full timeThe Alexa Shopping team is looking for a Operations Manager, who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at Alexa Shopping enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback...
-
Operations Manager, Alexa Shopping
5 days ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeThe Alexa Shopping team is looking for a Operations Manager, who will play a pivotal role in shaping the future of the shopping experience for customers worldwide.We at Alexa Shopping enable Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback...
-
Team Manager, Alexa Shopping Operations
4 weeks ago
Bengaluru, India ADCI MAA 12 SEZ Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Team Manager, Alexa Shopping Operations
3 weeks ago
Bengaluru, India ADCI MAA 12 SEZ Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Process Lead
4 weeks ago
Bengaluru, India ADCI MAA 12 SEZ Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Process Lead
3 weeks ago
Bengaluru, India ADCI MAA 12 SEZ Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Team Manager, Alexa Shopping Operations
5 days ago
Bengaluru, Karnataka, India ADCI MAA 12 SEZ Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Data Associate, Alexa Shopping
6 days ago
Bengaluru, Karnataka, India ADCI MAA 12 SEZ Full timeBachelor's degree - Speak, write, and read fluently in English Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling...
-
Process Lead
3 weeks ago
Bengaluru, India ADCI MAA 12 SEZ Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Process Lead
4 weeks ago
Bengaluru, India ADCI MAA 12 SEZ Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Data Associate, Alexa Shopping
5 days ago
Bengaluru, Karnataka, India ADCI MAA 12 SEZ Full timeBachelor's degree Speak, write, and read fluently in EnglishAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations...
-
Bengaluru, Karnataka, India Amazon Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Only 24h Left Data Associate, Alexa Shopping
5 days ago
Bengaluru, Karnataka, India Amazon Full timeAlexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...
-
Operation Manager
5 days ago
Bengaluru, Karnataka, India Amazon Full timeAmazon Alexa Shopping is looking for an Operation Manager to join their team in Bangalore. If you are an experienced operations leader with a Bachelor's Degree and a background in managing large teams, this could be the perfect opportunity for you. As the Operations Manager, you will be responsible for driving operational and business goals, managing a team...
-
Bengaluru, India ADCI - BLR 14 SEZ - F07 Full timeDo you want to shape the future of how Alexa-enabled devices and the Alexa Cloud function? Do you want to set up, lead, grow, and be part of a team that builds services used by millions of customers? If you said yes to any or all of those, come join the Connectivity team in Alexa Connected Devices! The team builds best-in-class tier-1 services that enable...
-
Bengaluru, India ADCI - Karnataka Full timeDo you want to shape the future of how Alexa-enabled devices and the Alexa Cloud function? Do you want to set up, lead, grow, and be part of a team that builds services used by millions of customers? If you said yes to any or all of those, come join the Connectivity team in Alexa Connected Devices! The team builds best-in-class tier-1 services that enable...
