Customer Support Specialist
2 months ago
KeyResponsibilities
- Respond to customerinquiries via phone email and chat in Telugu& English
- Provideaccurate valid and complete information by using the rightmethods/tools
- Handle customer complaintsprovide appropriate solutions and alternatives within the timelimits and follow up to ensure resolution
- Keeprecords of customer interactions transactions comments andcomplaints
- Identify and assess customers needsto achieve satisfaction
- Build sustainablerelationships and trust with customer accounts through open andinteractive communication
- Follow communicationprocedures guidelines and policies
- Take theextra mile to engage customers
- Assist withplacement of orders refunds orexchanges
- Resolve customer complaints via phoneemail mail or social media
- Gather feedback andshare with the internal teams
- Stay uptodatewith product knowledge
- Ensure customersatisfaction and provide professional customersupport
- Other duties asassigned
RequiredQualifications
- Fluencyin Telugu & English (spoken andwritten)
- Proven customer supportexperience or experience as a client servicerepresentative
- Strong phone contact handlingskills and active listening
- Familiar with CRMsystems and practices
- Customer orientation andability to adapt/respond to different types ofcharacters
- Excellent communication andpresentation skills
- Ability to multitaskprioritize and manage time effectively
- Highschool diploma or equivalent; college degreepreferred
- Problemsolvingskills
- Ability to work in a teamenvironment
- Patience when handling toughcases
- Willingness to learn and take on newchallenges
- Flexibility to work inshifts
- Positive attitude and empathy towardscustomers
- Proficiency in Microsoft Office andrelevant software
presentationskills,problem-solving,team work,communicationskills,multi-tasking,time management,microsoft officeproficiency,english,empathy,multitasking,flexibility,telugu &english fluency,customer service,crm systems,customer supportexperience,communication,positive attitude,patience,activelistening,high school diploma,telugu,college degree preferred,phonecontact handling,customer support
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