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Carrier Dispute

5 months ago

Chennai, India Cynosure Corporate Solutions Full time
Key Responsibilities: 
  • Identify dispute (Rate/Volume/Fraud/additional invoice).
  • Look into related inquiries, investigate, analyse data, interaction with customer/supplier to ensure disputes are resolved in a timely manner.
  • Liaise with appropriate departments commercial/technical/finance to resolve/validate data to support dispute resolution. 
  • Ensure accurate and appropriate responses to disputes internal and external.
  • Follow the contract & escalation process as per agreements if required. 
  • Accurately record details of all disputes.
  • Able to reconcile wholesale invoices and isolate system or CDR rating variances between billing / rating system (CSGi) and external sources.
  • Provide stakeholders the accurate cost and revenue information for the business.

Decision making:
  • Ability to analyse information, think through difficult problems, and make critical decisions based on information from either internal (from finance/commercial/technical) or external (customer/supplier) for dispute and decide what is fair and reasonable given all the circumstances of
  • the dispute.
  • Confident judgement and accurately closed disputes i.e. in favour of the company, withdrawal or 50 50 solution. 
  • Provide accurate calculation for Finance Team for revenue supplementary invoice to customer.
  • Approve credit notes to partners issued by Finance Team.


RequirementsSkills and Experience: 
  • Ability to communicate with all individuals in a professional and courteous manner both verbally and in writing in English.
  • Telecom commercial experience, carrier account manager knowledge. 
  • Understanding of Surcharge. 
  • Ability to listen to customers and find solution to resolve conflict.
  • Analytical & attention to detail.
  • Proactive, self-motivated.
  • Experience with Excel, Pivot Tables and Lookups essential.