Senior Sitecore Application Support Engineer

3 months ago

Bengaluru, India Horizontal Digital Full time

Let’s talk about you.


As a Managed Services Developer, you will be part of a global team of experienced Application and Infrastructure engineers. You will have a unique opportunity in flexibility to develop your own talents by improving your analysis and troubleshooting skillsets and have the option to work closely with varying team disciplines and expand your knowledge in other domains of web application and environment management.

What you’ll do:

Analyze error logs and review inherited code to determine the root cause of issues reported by the client. Utilize systems like Jira Service Desk and Microsoft Teams to communicate directly with clients or team members regarding findings and recommendations. Work directly with the client on system enhancements and bug fixes on a per-ticket basis. Educate yourself on a variety of different clients, their industries, and their codebases to offer solutions in the moment and forward-thinking recommendations. Learn and develop your experience with tools, technologies, and platforms like Sitecore, Coveo, Solr, Contenful, Order Cloud, Azure Cloud, AWS, JSS, and a variety of custom solutions. Participate in a weekly on-call rotation with all other team members.

Who you are:

A collaborative individual who is not afraid to work directly with team members or leaders in pursuit of high-quality solutions. A driven self-starter interested in expanding their knowledge base and will make good use of learning materials during downtime. A friendly and communicative partner for our clients who understands that not all clients are as technically oriented as yourself. An analytical engineer who does not shy away from difficult problems and prides themselves in fully understanding the situation faced before providing a recommended solution.

What you bring: 

Minimum 6 years of experience with .NET and C#. Minimum 3 years of experience with Azure DevOps, GitHub, or other code repository tools. Minimum 3 years of experience with MVC development patterns. Experience with Sitecore or CMS is a plus. Experience with Azure Cloud and/or AWS is a plus. Experience with inherited codebases is a plus. Experience with JavaScript and other Front-End technologies is a plus.

The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

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