Technology & Transformation - Customer - S & S - Oracle CX Cloud

2 months ago

Bengaluru, India Deloitte Full time

Location choices across Mumbai, Hyderabad, Bangalore, Chennai, Pune  or bring in your request.

Level - Manager / scon / Con

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

The Team

Deloitte Digital Customer is passionate and focused on helping clients tackle their most complex challenges with Oracle technology. Learn how we help clients innovate, improve user experience, and maximize the value from customer operations by harnessing the breadth and depth of our digital capabilities. 

Work you’ll do

As a Oracle CX Practitioner in our Consulting team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You’ll:

As a Subject Matter Expert (SME) in Customer Experience Technologies and Solutioning, you will be pivotal in leading and supporting intricate business transformations involving large-scale systems. Your responsibilities will span across designing and implementing various customer experience solutions, focusing significantly on Oracle Fusion Sales & Service modules and one additional product from a specified list.

Experience Requirements:

Relevant Experience: Minimum of 4 years in Oracle CX Cloud technologies and solutions. Implementation Experience: Hands-on involvement in at least one end-to-end implementation cycle or project. Preferred Qualifications: BE, BTech, MCA or equivalent. Other relevant qualifications with substantial experience may be considered. Location : Mumbai, Hyderabad , Bangalore ,Chennai, Pune.

Key Responsibilities & Skills:

1. System Design and Implementation:

Role: Contribute to the full lifecycle of CRM and service solution implementations. Methodology: Utilize Agile/Scrum methodologies to manage and execute project sprints effectively.

2. Functional Expertise:

Oracle Fusion Sales & Service : In-depth knowledge of Oracle Fusion Sales & Service (B2B), including modules such as PRM (Partner Relationship Management) and CDM (Customer Data Management). Additional Product Expertise: Demonstrate proficiency in at least one additional product such as CPQ (Configure, Price, Quote), Field Service, B2C Service, Intelligent Advisor, Marketing Cloud, or Subscription.

3. Technical Proficiency:

Technical Skills: Expertise in Application & Page Composer and Groovy scripting. Experience with VBCS (Visual Builder Cloud Service) and Redwood. Ability to configure and develop OTBI (Oracle Transactional Business Intelligence) reports, infolets, and dashboards. Proficient in integration techniques such as REST APIs and data migration tools. Develops custom reports using custom subject area and link it with Service Experience in Migrating data using File based loaders / migration tool BIP Reports Digital Customer Service (DCS)

5. Additional Responsibilities:

Delivery & Quality: Ensure the timely and successful delivery of assigned tasks with a high focus on quality. Reporting & Data Quality: Address ad hoc reporting requests and uphold data quality standards. Collaboration: Work effectively with global teams, communicate clearly with team members and clients, and handle troubleshooting and support tasks. Documentation & Testing: Develop detailed functional documentation and participate in all phases of testing to ensure accurate and reliable solutions. Competencies: Self-Driven: Proactive and results-oriented with strong problem-solving and analytical skills. Communication: Excellent verbal and written communication skills with a strong emphasis on customer support and relationship management. Global Collaboration: Ability to work across different locations and effectively collaborate with diverse teams.

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. 

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see for a more detailed description of DTTL and its member firms.

This communication is for internal distribution and use only among personnel of Deloitte Touche Tohmatsu Limited, its member firms, and their related entities (collectively, the “Deloitte network”). None of the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.

© 2021. For information, contact Deloitte Touche Tohmatsu Limited

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