AR caller

1 month ago


Bengaluru, India 2coms Full time
Job Description
Quality analyst - AR
  • Review the work performed by AR Analysts/ Callers and document any quality issues

  • Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality

  • Participate in developing process documentation

  • Participate in maintaining our Quality Management System for ISO.

  • Provide feedback and work with the training team to provide remedial training

  • Check the reports developed by AR Analyst/ AR Callers aging analysis, understand days in A/R, top reasons for denials, etc

  • Adhere to MBW’s information security guidelines

  • Be in the center of ethical behavior and never on the sidelines

Desired Candidate Profile·      
  • Should have worked as a Quality Controller for AR for at least 1+ years with medical billing service providers

  • Should have at least 4 to 6 years of experience in AR Calling / AR Analyst.

  • Should have very good knowledge in medical billing and confident in process knowledge

  • Experience in the end to end Healthcare process/ AR calling audit.

  • Adapting to new situations & challenges whenever required

  • Good communication & typing skills

  • Adhere to all company policies and procedures



Requirements

Requirements
3 - 4 years of experience in BPO, U.S Mortgage/ Data Processing background. Previous experience with mortgage claim filing is a requirement.
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