Servicenow Developer | 4-12 Years | Pan India
3 weeks ago
Primary Skill
Implementation of ServiceNow CSM solutions, including but not limited to case management, knowledge management, and self-service portals
Collaborate with customers to identify their business requirements and translate them into technical solutions
Create detailed technical design documents and assist with project planning and estimation
Provide technical leadership and guidance to junior team members, including code reviews and knowledge sharing
Stay up-to-date with the latest ServiceNow releases and industry trends, and proactively suggest enhancements to improve the customer experience
Troubleshoot and resolve issues related to ServiceNow CSM implementations
Work closely with cross-functional teams, including ServiceNow developers, project managers, and business analysts
Secondary Skill
We are seeking a highly skilled ServiceNow CSM Senior to join our team. The ideal candidate will have a proven track record of delivering successful ServiceNow projects, with a focus on Customer Service Management (CSM). The candidate will be responsible for leading the implementation and customization of ServiceNow CSM solutions, as well as providing technical guidance and support to junior team members.
Job Description
2+ years of experience with ServiceNow CSM, including implementation, customization, and administration
Proven experience leading successful ServiceNow projects, with a focus on CSM
Strong understanding of ServiceNow platform architecture and data model
Strong technical skills in JavaScript, HTML, CSS, and ServiceNow scripting languages (e.g. GlideRecord, GlideSystem)
Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams
ServiceNow certifications in CSM and ITSM strongly preferred
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