Planning and Ops Manager, Account Management Excellence

6 months ago

Bengaluru, India ASSPL - Karnataka Full time
Amazon is looking for an experienced Inventory Planner with a background in inventory or supply-chain disciplines. In Stock Managers (ISM) manage customer inputs and work to remove inefficiencies in the supply chain. They will manage a team of associates to manage and sellers grow their sales on Amazon by building and nurturing a partnership to help support the sellers inventory, fulfilment and logistics requirements. They are also responsible for automating and building scale for processes that otherwise require manual inputs and effort. ISMs work with internal and external stakeholders to build the right processes and mechanisms to improve operational supply chain metrics. This position is responsible for developing and executing sales and inventory strategies to optimize availability and inventory turns. In this role, you will have end to end ownership of managing inventory and driving the Replication and speed initiatives. You will also build strong partnerships with sellers, merchandising, Transportation, FBA and operations teams to drive toward common goals. To succeed in the role, you must possess the ability to operate from a company-wide perspective and will need to encourage cross-functional and cross-business project development. Responsibilities include:

- Defines key in-stock metrics, establishes priority of metrics and works with sellers and internal speed stakeholder teams to achieve goals for the same
- Establishes framework to manage unhealthy inventory on an ongoing basis
- Participate in seller reviews; drive operational improvement through measurement and process improvement
- Takes up additional in-stock related projects/initiatives such as trans-shipment for each category; supply chain projects to drive speed
- Interact with operations teams and drive efficiencies through team collaboration
- Develops annual in-stock strategy and channel strategy such as moving maximum units to flex vs. FCs based on category priorities
- Manages peak inbound during Diwali, ART inbound strategy
- Defines and achieves the inventory turn goal for each category to maintain healthy inventory (in collaboration with the FBA team) Achieve and maintain high in stock rates on replenishment programs
- Builds automated templates for demand estimation taking into account category nuances; Streamlining of appointments
- Drives tools to automate forecasting for sellers
- Works with key sellers to drive processes to ensure in-time replenishment, streamlined replication & inbound processes for the sellers
- Establishes mechanisms to reduce costs across the supply chain through processes such as reduction in long zone shipments

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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