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International Travel Agent

5 months ago


Mumbai, India PEOPLEOCITY LLP Full time

PositionCustomerServiceExecutive

ClassificationVoice/ Domestic / Travel / TicketingOperations

ReportstoTeamLeader Customer Service /Manager

Education12thPass minimum graduatespreferred

LocationGoregaonWest

ShiftsRotating Shifts (07am2 pm 2 pm 10 pm 10 pm to 7am)

Daysworking6 daysworking

Jobdescription

  • Assistmembers with understanding program benefits and consult them ontravel portalinquiries
  • Resolvequestions and be able to process all travelinquiries
  • Assistmembers with schedule changes reinstate cancelled bookings; andoverall troubleshooting for any irregularcase.
  • Fieldinbound calls or make outbound calls for the majority of yourshift
  • Personallyresponsible for individual customer satisfaction andresolution
  • Collaboratewith team members partners to ensureresolution
  • Manageloyalty related questions fromclients
  • UpdateCRMinternally
  • Ableto take email chat and voice requests fromclients


RequirementsRequirements
  • TravelTourism / Hospitality experiencerequired
  • Minimum1 year of experience in a call centerenvironment
  • Goodcommunication skills with fluency inEnglish
  • Experienceservicing a Domestic customerbase
  • AirlineTravel and Resorts experiencerequired
  • GDSTravel Software experiencerequired
  • Shouldbe able to read fare Rules &Penalty.
  • Ableto learn new process quickly and adaptable tochange
  • Comfortablemaking outbound and taking inboundcalls


International Travel Agent