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International Travel Agent
5 months ago
PositionCustomerServiceExecutive
ClassificationVoice/ Domestic / Travel / TicketingOperations
ReportstoTeamLeader Customer Service /Manager
Education12thPass minimum graduatespreferred
LocationGoregaonWest
ShiftsRotating Shifts (07am2 pm 2 pm 10 pm 10 pm to 7am)
Daysworking6 daysworking
Jobdescription
- Assistmembers with understanding program benefits and consult them ontravel portalinquiries
- Resolvequestions and be able to process all travelinquiries
- Assistmembers with schedule changes reinstate cancelled bookings; andoverall troubleshooting for any irregularcase.
- Fieldinbound calls or make outbound calls for the majority of yourshift
- Personallyresponsible for individual customer satisfaction andresolution
- Collaboratewith team members partners to ensureresolution
- Manageloyalty related questions fromclients
- UpdateCRMinternally
- Ableto take email chat and voice requests fromclients
RequirementsRequirements
- TravelTourism / Hospitality experiencerequired
- Minimum1 year of experience in a call centerenvironment
- Goodcommunication skills with fluency inEnglish
- Experienceservicing a Domestic customerbase
- AirlineTravel and Resorts experiencerequired
- GDSTravel Software experiencerequired
- Shouldbe able to read fare Rules &Penalty.
- Ableto learn new process quickly and adaptable tochange
- Comfortablemaking outbound and taking inboundcalls
International Travel Agent