Customer Care

4 weeks ago


Sahibzada Ajit Singh Nagar, India Elite Business Solution Full time
Overview:The CustomerCare role is pivotal to our organizations success in the Mohaliregion. As a part of the customer care team the role holder willplay a crucial role in ensuring customer satisfaction andretention. Their primary focus will be on addressing customerqueries resolving complaints and providing exceptional service toenhance the overall customer experience.KeyResponsibilities:
  • Responding tocustomer inquiries via phone email andchat
  • Resolving customer complaints in aprofessional and empathetic manner
  • Providinginformation about products and services tocustomers
  • Handling and resolving customerissues and escalating when necessary
  • Processingorders forms applications andrequests
  • Maintaining customer records byupdating account information
  • Implementingcustomer retention strategies
  • Collaboratingwith other teams to ensure seamless customerexperience
  • Identifying and assessing customersneeds to achieve satisfaction
  • Followingcommunication procedures guidelines andpolicies
  • Monitoring feedback and resolving anyissues to improve customer satisfaction
  • Keepingrecords of customer interactions transactions comments andcomplaints
  • Generating reports on overallcustomer satisfaction
  • Assisting in training andcoaching other customer carerepresentatives
RequiredQualifications:
  • High School Diplomaor equivalent
  • Proven work experience in acustomer care role
  • Excellent communication andinterpersonal skills
  • Strong problemsolvingabilities
  • Empathetic and patient attitudetowards customers
  • Ability to multitask andprioritize in a fastpacedenvironment
  • Proficiency in CRM systems and MSOffice
  • Ability to work well in a teamenvironment
  • Knowledge of customer serviceprinciples and practices
  • Attention to detailand accuracy
  • Ability to handle stressfulsituations appropriately
  • Flexibility to work inshifts and weekends
  • Familiarity with companyproducts and services
  • Demonstrated ability tomeet targets and deadlines
  • Proactive approachtoproblemsolving

communication,empathy,customerservice



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