Guest Relation Executive

3 weeks ago


Jaipur, India funatpuno Full time
CompanyOverview:
PUNOis a leading company in the Entertainment Providers industrydedicated to providing exceptional guest experiences. We prioritizecustomer satisfaction and strive to create a welcoming andcomfortable environment for all ourguests.Roles &Responsibilities GuestRelationship Executive will focus on establishing and maintainingpositive client relationships from an operational and strategicperspective. He/she will utilize clientrelationship management skills to convert walkin customers intohigh paying customers (i.e. convincing walk in customers for groupcelebration like Birthday Family & Kitty Parties) thus toobtain additional revenue during their entirestay. Develop and manage client portfoliosto ensure returning customers. Sustainbusiness growth and profitability by maximizingvalue. Review customer complaints andconcerns and seek to improve the customerexperience Providing feedback and advocacyon customer painpoints to internal teams.Ensuring strong customer service levels are met in line withCompany objectives. Developing plans toimprove customer experience and satisfaction along with otherinternal stakeholders.MustHave Exceptional ability tocommunicate and foster positive businessrelationshipsDesired CandidateProfile Proven ability towork independently and selfdriven forperformance Must be aggressive and dynamicwith a good attitude Familiar with the workwith brand image and promoting value through customerexperience Accountability and personalorganization areessential

customerservice,multitasking,client relationshipmanagement



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