Junior Process Associate
4 weeks ago
Responsibilities
Order Management
Sales order processing (create, change, reject) of all order types upon rule set provided by the principal Responsible for basic CSD activities Close interaction with Business Support, Affiliates and Agents Release incl. SAP delivery creation, monitor and check open orders (L/C, delivery block, pricing, export licence, bottleneck product) Review periodically of pending orders co-ordinate with BU for suitable action Capture and maintain customer/country shipping instructions/requirements for effective and efficient orderCommunication
Close interaction with Marketing Service, Business Support, Affiliates and Agents Timely communication to the customer on their order position on update supply / availability Co-ordinate with Finance for getting SO released from Credit Block Communicate and act on delays (communicate with customers (internal/external), affiliates, agents, Transport Manager, Order Fulfiller, Credit Management) Give feedback on order status and handle issues and claims Proactive information of all involved parties Capture and maintain customer/country shipping instructions/requirements for effective and efficient order executionRequirements
BA/BSc/BCom degree or equivalent in related field 0-1 years relevant experience in Customer Service are being considered. Experience working in a captive or outsourced shared service center. Familiarity with SAP Sales and Distribution (SD) module would be an added advantage. Quality experience in operational order execution and a thorough understanding of the Order to Cash (OTC) process. Proficiency in MS-Office and a general understanding of SAP.Our Offer
Company Culture
• Be part of an amazing team, who will be there to support you.
• A forward-looking company, with a culture of innovation and a strong portfolio in sustainable technologies.
• Ongoing Professional Development Opportunities
• Inclusive Work Environment
• Approachable Leadership
• Long term growth opportunity
• Work-Life Balance
• Speak Up Culture
Employee Benefits
• Employee Wellbeing & Assistance Program
• Hybrid Work Model: 3 days in-office, 2 days remote
• 30 Days Annual Paid Leaves
• In-house Gym
• Subsidized Cafeteria Meals
• Centralized Company Transport for Designated Routes
• On-site Employee Health Center offers doctor visits 3 days a week, with a medical attendant available all 5 days in the medical room.
• Group Medical Insurance, Group Personal Accident Insurance and Life Insurance
• Child Day Care facility fully sponsored by Clariant
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