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Technical Support Engineer

3 months ago

Sahibzada Ajit Singh Nagar, India ByteReboot Private Limited Full time

JD for Technician

Company: ByteReboot Private Limited

Role: Technician

Location: Mohali (Tecfin Towers, Phase-8b, Mohali)

Qualification: BCA, MCA, B.Tech, M.Tech

Shift Timing: 8:00 PM – 5:00 AM (Both Side cab for female Candidates)

Interview Mode: Face-to-Face Only

 

Technician Responsibilities:

·         Identifying hardware and software solutions.

·         Troubleshooting technical issues.

·         Diagnosing and repairing faults.

·         Resolving network issues.

·         Installing and configuring hardware and software.

·         Speaking to customers to quickly get to the root of their problem.

·         Providing timely and accurate customer feedback.

·         Talking customers through a series of actions to resolve a problem.

·         Following up with clients to ensure the problem is resolved.

·         Replacing or repairing the necessary parts.

·         Supporting the roll-out of new applications.

·         Providing support in the form of procedural documentation.

·         Managing multiple cases at one time.

·         Testing and evaluating new technologies.

·         Conducting electrical safety checks on equipment.

 

Requirements

Technician Requirements:

·         Degree in computer science or information technology.

·         Certification in Microsoft, Linux, or Cisco is advantageous.

·         Prior experience in tech support, desktop support, or a similar role.

·         Proficiency in Windows/Linux/Mac OS.

·         Experience with remote desktop applications and help desk software.

·         Attention to detail and good problem-solving skills.

·         Excellent interpersonal skills.

·         Good written and verbal communication