Front Office Manager
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* Hotel Kedar Hill, Dhanbad \*Department:\
* Front Office / Guest Relations \*
Job Type
\
* Full-Time \*
Experience:
\
* 2–4 years in hotel front office operations preferred
About the Role
Hotel Kedar Hill is looking for a professional, well-organized, and guest-focused \*Front Office Manager\
* to oversee daily front desk operations, manage guest relations, supervise front office staff, and ensure a smooth and memorable guest experience.
Key Responsibilities
- Manage daily front office operations, including check-ins, check-outs, reservations, and room allocations.
- Welcome guests professionally and ensure excellent customer service throughout their stay.
- Handle guest inquiries, complaints, feedback, and sp… [6:02 pm, 20/10/2026]
Education:
\*Company:\
* Hotel Kedar Hill, Dhanbad \*Department:\
* Front Office / Guest Relations \*
Job Type
\
* Full-Time \*
Experience:
\
* 2–4 years in hotel front office operations preferred Hotel Kedar Hill is looking for a professional, well-organized, and guest-focused \*Front Office Manager\
* to oversee daily front desk operations, manage guest relations, supervise front office staff, and ensure a smooth and memorable guest experience.
Key Responsibilities
- Manage daily front office operations, including check-ins, check-outs, reservations, and room allocations.
- Welcome guests professionally and ensure excellent customer service throughout their stay.
- Handle guest inquiries, complaints, feedback, and special requests efficiently.
- Supervise and coordinate front desk staff to maintain high service standards.
- Manage room bookings, cancellations, billing, payments, and guest records accurately.
- Coordinate with housekeeping, restaurant, maintenance, and other departments for smooth hotel operations.
- Monitor room availability, occupancy, and reservation status.
- Handle online travel agency bookings, including MakeMyTrip and Goibibo, and ensure booking details are updated.
- Prepare daily reports related to occupancy, revenue, guest feedback, and front office activities.
- Ensure compliance with hotel policies, guest verification procedures, and service standards. Requirements
- Graduate in Hotel Management, Hospitality, or a related field preferred.
- 2–4 years of relevant experience in hotel front office operations.
- Strong communication, leadership, and interpersonal skills.
- Knowledge of hotel reservation systems, billing software, and OTA platforms.
- Good problem-solving skills and the ability to handle guest complaints professionally.
- Presentable personality with a customer-first attitude.
- Flexibility to work in shifts, including weekends and holidays.
What We Offer
- Competitive salary based on experience and skills.
- Opportunity to work in a professional hospitality environment.
- Career growth and development opportunities.
How to Apply
Interested candidates can share their updated resume along with their current and expected salary. \*
Location:
\
* Hotel Kedar Hill, Dhanbad, Jharkhand Pay: ₹15,000.00
- ₹22,000.00 per month
Benefits:
- Food provided Work
Location:
In person
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