Customer Care Associate
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- Graduate/UG freshers with good to excellent English communication and comfort with 24x7 rotational shifts
- Handle international customer queries via voice/chat, provide resolutions, assist with troubleshooting, maintain CRM records and quality standards
- Salary ₹20,000-₹25,000 in-hand per month with incentives and transport/cab benefits Outpace Consulting is hiring for a Leading ITES Company for multiple International Customer Support opportunities in Gurgaon. Graduate/UG Freshers can apply Walk-in Details Address: Outpace Consulting, C-29, Sec 2 Noida Nearest Metro: Noida Sec 15 (Exit Gate 3) Landmark: Near Hotel Nirulas Walk-in Time: 10:30 AM 1:00 PM Documents: Resume & Aadhaar To Apply for this Job Role: Call Our HR Team at the Number Mentioned Below: Anjili 7337091419 Rimjhim 6263737797 Aparna 9445500945 Aksha 7004417184 Roshni 7484872290 WhatsApp Your CV @ 9151555419 JOB LOCATION & SALARY GURGAON Eligibility: Graduate Freshers
Salary:
20,000 25,000 In-Hand/month Maximum salary depends on profile, communication, assessment & process eligibility. Process: Voice / Chat / Blended Customer Support Process Type: International Shifts: 24x7 Rotational Working Days: 5 Days Working + 2 Rotational Offs Transport: Both-Side Cab / TA as per process ROLE OVERVIEW As a Customer Support Executive, you will interact with customers through Voice, Chat or Blended channels, understand their concerns and provide accurate and timely resolutions while ensuring a positive customer experience.
KEY RESPONSIBILITIES
Handle customer queries related to products and services Understand customer concerns and provide appropriate resolutions Assist customers with navigation and basic troubleshooting Maintain professional verbal/written communication Record customer interactions and update details in CRM Maintain required Quality, CSAT, SLA & Productivity standards IMPORTANT ELIGIBILITY Graduate/UG Freshers can apply B.
Tech / MBA / MCA Freshers are NOT eligible B.
Tech / MBA / MCA candidates must have minimum 6 months International Voice experience Candidates pursuing regular education must carry NOC from college Good to Excellent English Communication is mandatory Candidates must be comfortable with 24x7 rotational shifts WHY APPLY? Opportunity to start your career with a Leading ITES Company Exposure to International Customer Support Attractive Salary + Incentives as applicable Transport / Cab Benefits as per process Structured Training & Career Growth Excellent opportunity for fresh graduates entering the BPO/ITES industry
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