Guest Relations Executive

4 days ago
Hyderabad Telangana, TG, India Somara Wellness Full-time
Company Description Somara Wellness is a leading holistic wellness brand that focuses on the well-being of the body, mind, and an individual’s ideal self. Guests are encouraged to arrive as they are, with the assurance that they will leave feeling renewed and improved. Ranked the No. 1 spa brand in Hyderabad on TripAdvisor, Somara Wellness is recognized for its high-quality service and exceptional customer experience. The brand positions itself as a lifestyle offering rather than just a spa, providing a refined and elevated experience for its clientele. Team members join a customer-centric environment that values professionalism, empathy, and excellence in service. Role Description The Guest Relations Executive is a full-time, on-site role based in Hyderabad. This role involves welcoming guests, managing check-ins and check-outs, and ensuring a smooth and pleasant experience throughout their visit. The Guest Relations Executive responds to inquiries, manages bookings and appointments, handles phone and in-person communication, and coordinates with spa and wellness staff to meet guest needs. Daily responsibilities include handling reception desk duties, maintaining accurate records, promoting services and packages, and addressing feedback or concerns in a professional manner. The role requires maintaining a calm and courteous demeanor, upholding brand standards, and contributing to an environment that supports holistic wellness and exceptional customer care. Qualifications
- Strong Guest Relations and Customer Service skills, with a focus on creating a welcoming and professional environment.
- Excellent Communication abilities, including clear verbal communication and active listening in a customer-facing role.
- Experience with Sales and upselling wellness services or packages to enhance the guest experience.
- Proficiency in Receptionist Duties, including handling calls, scheduling appointments, and managing front desk operations.
- Prior experience in hospitality, wellness, spa, or related customer-facing roles is highly beneficial.
- Ability to work flexible hours, including weekends and holidays, as required by business needs.
- Comfort with basic computer skills and booking or CRM systems.
- Professional appearance, courteous attitude, and a genuine interest in wellness and lifestyle services.

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