Assistant Training Manager
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- Ensures that Quality,CSAT,Resolution scores for the batch meets the defined norms within the first month of production
- Prepare Trainers through TTT/ Platform skills certification
- Preferred candidate profile .
- Candidates with Lead on experience preferred Role & responsibilities Designs training & test modules based on needs.
- Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.
- Resolves issues pertaining to process knowledge with clients.
- Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
- Conducts interviews & coordinates with HR for recruiting trainers / trainees.
- Ensure 100% adherence on client driven SOP & BEST T&D compliance.
- Prepare Trainers through TTT/ Platform skills certification.
- Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
- Coordinates with all stakeholders to ensure New Hire training process runs effectively.
- Prepare and attend all business / client reviews& work on the action plans to improve business performance.
- Understanding of root cause analysis & reasons to better performance
- Interacts with IT team for creation and deletion of Ids for new team members. Preferred candidate profile Candidates with Lead on experience preferred
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