Operations Specialist

Required Experience, minimum: 6 years Required Experience, maximum: 9 years
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Skills:
ITSM Application, AWS
- Minimum Qualification: B.
Tech/B.
E Role Operations Specialist. Visit our website bmwtechworks.in to know more. Location Pune

Experience:
6 to 9 years What awaits you/ Job Profile
- Provide 2nd Level Support for the Product and platform across on-premises and AWS cloud environments.
- Act as the primary operational contact for incidents escalated from service desk and 1st-level support teams.
- Monitor application health, alerts, jobs, interfaces, queues, batch processing, and business-critical transactions.
- Perform incident analysis, troubleshooting, workaround identification, service restoration, and validation of successful recovery.
- Support shift-based operations including extended business hours, weekends, on-call, and major incident situations when required.
- Analyze logs, monitoring dashboards, application traces, database information, Kafka events, and interface errors.
- Coordinate with development, architecture, cloud, infrastructure, and business teams during incident resolution.
- Support problem management activities by identifying recurring issues and contributing to root-cause analysis.
- Execute operational procedures, runbooks, health checks, restart activities, and controlled recovery actions.
- Support releases, deployments, go-lives, hypercare activities, and operational readiness verification.
- Maintain operational documentation, knowledge articles, troubleshooting guides, and shift handover information.
- Provide proactive communication regarding incidents, risks, outages, and service degradations.
- Contribute to operational stabilization, automation, monitoring improvements, and service-quality initiatives. What should you bring along Operations & Support
- Experience in application support, operations, incident management, or service operations.
- Ability to work effectively in rotational shifts and handle critical incidents under time pressure.
- Strong analytical and troubleshooting capabilities.
- Excellent communication and coordination skills. Technical Background
- Understanding of enterprise Java applications and distributed system landscapes.
- Knowledge of Linux, application servers, databases, interfaces, and enterprise support processes.
- Basic understanding of cloud platforms, containerized environments, and observability concepts.
- Experience with incident, problem, change, and release management processes.
- Ability to interpret logs, monitoring alerts, dashboards, and service-health indicators. Must have technical skill
- Ticketing Tools(like ITSM), Problem, Change and Major Incident Management.
- 2nd Level Application Support.
- Monitoring and Observability.
- Grafana, Prometheus, ELK/OpenSearch, CloudWatch.
- Application Troubleshooting.
- Oracle and PostgreSQL.
- Rest, SOAP, Kafka, MQ and interface monitoring.
- AWS Certified Cloud Practitioner (CLF-C02).
- Kubernetes and Docker fundamentals
- Operational Runbooks and Recovery Procedures
- Shift Operations and Handover Management
- Root Cause Analysis
- Stakeholder Communication
- Release and Hypercare Support. Good to have technical skills
- Knowledge of vehicle ordering processes.
- Experience with business-critical ordering or sales applications.
- Experience in 24/7 operations environments.
- Experience supporting hybrid on-premises and cloud platforms.
- ITIL Foundation certification.
- Experience with automation and scripting.