Job Opening with MS Dynamics Support @ Bangalore/Hyderabad
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Location:
Bangalore/Hyderabad Role: Lead Network Engineer Notice Period: Immediate to 45days only Mode of Work: Hybrid (3 days/ Week) JD: 1. Dynamics 365 production support, junior to mid level candidates who have supported live D365 (Commerce / CRM / Case Management) as an analyst or L1/L1.5 engineer. Not developers, consultants or implementation specialists. 2. ServiceNow hands-on is MANDATORY– daily use in a real support environment: logging, categorising, prioritising, assigning and closing incidents and requests. "Any ITSM tool" is not a substitute. 3. ITIL/ITSM understanding is MANDATORY – must be able to explain the difference between Incident, Request, Problem and Change Management and when a ticket moves from one to another. ITIL 4 Foundation required (Associate: within 3 months of joining). 4. SOP-driven troubleshooting and resolution – comfortable following and improving documented procedures, separating user error from real faults, and handing tickets to product teams with complete evidence. 5. Strong communication for P2 coordination – clear written ticket updates and confident on coordination calls: gathering impact, chasing product teams, updating stakeholders, confirming restoration. *would be added advantage
* Answers to the following questions to help us better understand your
qualifications:
1. What is your experience with MS Dynamics? 2. What is your current organization: 3. What is your total IT
experience:
4. How many years of experience do you have as a MS Dynamics, ITSM and Service Now: 5. What is your current
location:
6. What is your preferred
location:
7. What is your official notice period: 8. What is your current CTC (Lakhs per annum): 9. What is your expected CTC (Lakhs per annum): Please revert with update resume to M.bharathi@unisys.com
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