Desktop Engineer

Job Summary We are looking for a skilled and proactive Desktop Engineer / System Administrator with 3 to 5 years of hands-on experience in managing end-user computing devices, desktop support, and system administration. The candidate will be responsible for installation, configuration, maintenance, troubleshooting, and support of desktops, laptops, operating systems, enterprise applications, and IT infrastructure components. The role also requires ensuring endpoint security, patch compliance, asset management, and user support across the organization. The role requires working in a 24x7 support environment (three rotational shifts) to ensure continuous availability of IT services across business operations. Key Job Responsibilities
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Provide L1 / L2 technical support for hardware, software, network, and user-related issues.
• Manage and troubleshoot Windows operating systems, Microsoft Office, Outlook, and standard business applications.
• Perform system administration activities such as user account creation, password reset, access permissions, and system policy enforcement.
• Administer Active Directory, Group Policy, shared folders, printers, and endpoint settings.
• Handle onboarding and offboarding activities including system allocation, user profile setup, email configuration, and access provisioning.
• Perform patch updates, antivirus updates, OS upgrades, and security hardening of endpoint devices.
• Support remote users using remote desktop tools and ensure timely issue resolution as per SLA.
• Maintain IT asset inventory and update records for desktops, laptops, accessories, and software licenses.
• Diagnose and resolve LAN, Wi-Fi, VPN, printer, and connectivity-related issues.
• Coordinate with vendors for hardware repair, warranty support, and replacements.
• Ensure compliance with IT security policies, audit requirements, and standard operating procedures.
• Monitor endpoint health, disk space, performance, and compliance status.
• Support backup, recovery, and data migration activities for user systems.
• Prepare technical documentation, user guides, and issue resolution records.
• Escalate unresolved issues to higher support teams and coordinate for closure. Technical Skills Required
• Strong knowledge of Windows 10 / 11 and basic Windows Server administration
• Experience in Active Directory, Group Policy, and user account management
• Good understanding of Microsoft 365, Outlook, Teams, and Office applications
• Hands-on experience in desktop/laptop troubleshooting and OS installation
• Knowledge of patch management, software installation, and endpoint security tools
• Familiarity with antivirus / endpoint protection tools
• Basic knowledge of networking concepts such as IP, DNS, DHCP, LAN, Wi-Fi, VPN
• Experience with remote support tools and IT ticketing systems
• Knowledge of printer management, file sharing, and access control
• Exposure to IT asset management and inventory tracking Preferred Skills
• Experience in SCCM, Desktop Central, or similar endpoint management tools
• Knowledge of Azure Entra ID
• Familiarity with ITIL-based support processes
• Basic scripting knowledge in PowerShell will be an added advantage Experience Required: 3 to 5 Years Educational Qualification: Diploma ,Degree or Btech