Call Quality Analyst
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Location:
Jaipur Work Mode: On-site
Experience:
1–2 Years Open Positions: 3–4 Joining: Immediate joiner Required 𝗝𝗼𝗯 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄 We are looking for a detail-oriented 𝗖𝗮𝗹𝗹 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝗻𝗮𝗹𝘆𝘀𝘁 with experience in auditing sales calls. The candidate will be responsible for evaluating sales conversations, ensuring quality standards, identifying performance gaps, and providing constructive feedback to improve the overall sales process. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀
• Audit sales calls as per the defined QA scorecard and ensure accurate scoring.
• Provide feedback and coaching inputs to sales agents and team leaders.
• Prepare daily and weekly call quality reports.
• Identify recurring errors, performance gaps, and compliance risks.
• Participate in regular QA calibration sessions.
• Ensure adherence to sales processes and quality standards. 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
• 1–2 years of hands-on experience in call quality analysis or QA auditing of sales calls.
• Strong spoken and written English communication skills.
• Good knowledge of MS Excel and reporting.
• Strong analytical skills and attention to detail.
• Ability to evaluate calls objectively and provide constructive feedback. 𝗚𝗼𝗼𝗱 𝘁𝗼 𝗛𝗮𝘃𝗲
• 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝗻 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀, 𝘁𝗿𝗮𝗱𝗶𝗻𝗴, 𝗼𝗿 𝗳𝗶𝗻𝘁𝗲𝗰𝗵 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀.
• Familiarity with call recording and speech analytics tools.
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