Principal Engineer, Software Engineering

Talent500 is hiring for one of its clients. About DIRECTV: Since our inception in 1994, DIRECTV has been part of millions of American households, delivering favorite shows, sports, and premium content anytime, anywhere. We believe media entertainment is meant to be enjoyed, so we continuously evolve to provide personalized, best-in-class options that exceed expectations. We champion excellence, embrace emerging technologies, and offer industry-leading video services that feel made for each viewer. About DIRECTV India GCC: DIRECTV India, an independent capability center is our exciting new chapter in Pune where exceptional technical and AI talent come together to solve meaningful challenges and build what’s next. It’s a high-impact, high-visibility environment built to deliver on business-critical priorities. Here, your work directly shapes entertainment technology that reaches millions, while you grow your career in one of the world’s most dynamic talent markets. Our Purpose: We’re here to reimagine what’s possible in entertainment, delivering experiences that meet the viewer’s needs, timing, and preferences. With nearly three decades at the forefront, we stay focused on our people, partners, and customers, creating innovative experiences that fit seamlessly into their lives, wherever and however they choose to watch. Driven by values we truly live, we channel curiosity, care, and commitment into innovation, aggregating, curating, and delivering entertainment with exceptional services that bring the future closer every day. Our Values and Culture: We built our culture with our people, not for them. Our values unite every teammate which forms a culture grounded in care, challenge, and delivery. They are more than just principles; they are how we operate. Anchored in a 30-year legacy of innovation and community, we’re building a future better than yesterday – for our colleagues, our customers, and our company. Functional EVP: Shape the technology behind every stage of the customer relationship Work on technology that supports customers beyond their initial interaction with DIRECTV and throughout their ongoing relationship with the brand. You’ll contribute to digital journeys and customer-facing capabilities that make interactions simpler, more connected and easier to manage. The work brings together software engineering and quality engineering to address real customer needs across the lifecycle. Position Summary: To help drive this next chapter, we're seeking an experienced and innovative Principal Engineer, Software Engineering, to serve as a technical leader within our Salesforce Customer Experience Engineering organization. This role defines technical strategy, drives architectural decisions, and delivers scalable Salesforce-based solutions that support customer service and field operations. You will partner across engineering, product, architecture, and business teams to modernize customer experience platforms, drive innovation, and ensure engineering excellence across the organization. The ideal candidate combines deep Salesforce expertise, strong architectural leadership, and a passion for leveraging AI and cloud technologies to enhance customer and employee experiences. Job

Responsibilities:
Technical Leadership:
• Serve as a principal technical leader for DIRECTV's enterprise data platforms and engineering ecosystem.
• Establish data architecture standards, engineering best practices, and platform governance frameworks.
• Lead complex technical initiatives that modernize data infrastructure and analytics capabilities.
• Mentor engineers and provide thought leadership across the organization.
• Drive engineering excellence, scalability, reliability, and operational maturity across data platforms. Architecture & Solution Design:
• Design and deliver enterprise-scale Salesforce Service Cloud solutions.
• Lead platform integration strategies across Salesforce and enterprise systems.
• Establish governance standards for application architecture, code quality, security, and performance.
• Collaborate with Product, Architecture, Operations, and Enterprise Technology teams to align technical solutions with business objectives. Engineering Excellence & Delivery:
• Partner with engineering teams to implement scalable, secure, and high-performing solutions.
• Drive Agile engineering practices and continuous improvement initiatives.
• Champion DevOps automation, release management, and deployment governance.
• Support platform roadmap planning and strategic technology investments AI & Innovation:
• Drive adoption of Salesforce AI capabilities, including Agentforce.
• Identify opportunities to leverage automation and AI to improve agent productivity and customer experiences.
• Evaluate emerging technologies and recommend future-state capabilities that support business growth.
• Promote innovation and experimentation while maintaining operational excellence.

Qualifications:
Required

Experience:
• 10-12 years of progressive software engineering experience.
• Extensive experience designing and implementing enterprise Salesforce solutions.
• Strong technical leadership and architecture experience within large-scale environments.
• Experience influencing technical strategy and driving cross-functional initiatives.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience working in Agile software development environments. Required Technical

Skills:
• Salesforce Service Cloud
• Omni-Channel
• Lightning Web Components (LWC)
• Apex Development
• Copado
• Agentforce Preferred Skills &

Experience:
• Prompt Builder
• Salesforce Field Service
• Salesforce Mobile App
• MuleSoft AWS Services including:
• Lambda
• EC2
• SQS
• Kinesis
• Experience implementing AI-powered customer service capabilities.
• Salesforce certifications.
• Experience working in globally distributed engineering organizations

Education:
• Bachelor's degree in computer science and engineering or equivalent Note: This position is based in Pune, and applications are currently being considered from candidates based in Pune. Talent Value Proposition statement: At DIRECTV India, we're building a culture with our people, not for them, grounded in the values of We Care, We Challenge, and We Deliver. We will focus on building a better future than yesterday for our colleagues, customers, and company. As part of our team, you'll help shape the future of enterprise data platforms, enable advanced analytics and AI innovation, and contribute to business-critical capabilities that impact millions of customers. If you're ready to bring your expertise, leadership, and passion for innovation to a team redefining entertainment technology, we'd love to have you join us on this journey. Headquartered in El Segundo, California, DIRECTV has been a household name in sports and entertainment for 30 years. We've grown our global footprint with DIRECTV India, a capability center in Pune built to support our operations and speed up how we build new technology. Here, our teams work on the platforms and products that bring together satellite and streaming, so customers get their favorite content without the hassle of switching between apps or inputs. From AI-driven personalization to content built around what people actually want to watch, we're shaping what entertainment looks like next, and Pune is a big part of that. DIRECTV is an equal opportunity employer. Employment decisions are based on business requirements, qualifications, merit, and performance, without discrimination on the basis of legally protected characteristics under applicable laws.