HR and Operations Manager

About the Role
Planet Media is looking for a proactive and execution-oriented HR & Operations Manager to independently manage the company’s HR functions, oversee internal operations and monitor project delivery across departments. The role involves managing the complete employee lifecycle, coordinating departmental workflows, monitoring project progress, ensuring process compliance and driving operational improvements. We are looking for someone who takes initiative, identifies problems before they escalate and takes ownership of ensuring that things get done. The ideal candidate should be comfortable working independently, coordinating with multiple teams and collaborating with management to improve organisational efficiency.

Key Responsibilities
1. Human Resources Management
* Manage end-to-end recruitment, including identifying hiring requirements, sourcing, screening, interview coordination and onboarding.
* Handle employee onboarding, induction, offboarding and employee documentation.
* Manage attendance, leave records, HR policies and employee guidelines.
* Monitor employee performance, productivity and accountability.
* Coordinate performance reviews, feedback sessions, training and employee development.
* Address employee grievances and workplace concerns.
* Drive employee engagement and initiatives to improve workplace culture.
* Support workforce planning based on departmental and project requirements. 2. Operations & Department Coordination
* Oversee day-to-day operational activities across all departments.
* Coordinate with department heads and teams to ensure smooth workflows and timely completion of tasks.
* Monitor pending tasks, deliverables and interdepartmental dependencies.
* Identify operational bottlenecks, resource constraints and communication gaps.
* Proactively identify, escalate and coordinate the resolution of blockers before they affect client delivery.
* Ensure responsibilities, deadlines and task ownership are clearly defined.
* Coordinate internal meetings, reviews and operational follow-ups. 3. Project Delivery & Monitoring
* Monitor day-to-day project progress, timelines, milestones and delivery status.
* Work closely with Project Managers, Product Owners, Developers, QA teams and department leads.
* Ensure projects follow agreed workflows, SOPs and internal processes.
* Track project delays, resource gaps, dependencies and delivery risks.
* Identify projects at risk of missing deadlines and coordinate corrective actions.
* Monitor team productivity, workload distribution and resource utilisation.
* Support recruitment and workforce planning based on upcoming project requirements.
* Ensure operational issues are addressed before they impact project timelines. 4. SOP Development & Process Improvement
* Ensure every department has clearly documented and updated Standard Operating Procedures (SOPs).
* Work with department heads to identify gaps in existing processes.
* Ensure SOPs are documented, communicated, implemented and followed.
* Regularly monitor process adherence across departments.
* Identify inefficient workflows and opportunities for automation.
* Drive initiatives to reduce manual work, improve productivity and streamline operations.
* Monitor the effectiveness of implemented improvements. 5. Management Reporting & Accountability
* Maintain visibility over departmental activities, pending tasks and operational issues.
* Prepare regular management reports covering:
* Employee headcount, attendance and performance.
* Recruitment status and workforce requirements.
* Department-wise resource capacity and utilisation.
* Project health, progress and delivery timelines.
* Pending tasks, operational blockers and delivery risks.
* Process improvements and implementation status.
* Track operational initiatives and ensure timely closure of action items.
* Highlight critical concerns and provide practical recommendations to management. Required Qualifications & Experience
* Bachelor’s degree in Human Resources, Business Administration, Management or a related field.
* 3–4 years of experience in HR, Operations, Business Operations or Project Coordination.
* Hands-on experience in recruitment and employee management.
* Experience coordinating multiple departments and monitoring project progress.
* Good understanding of operational workflows, workforce planning and process management.
* Strong communication, interpersonal and stakeholder management skills.
* Excellent organisational, analytical and problem-solving abilities.
* Proficiency in spreadsheets, documentation and project management tools.
* Ability to manage multiple priorities and work independently. What We Value Most We are looking for someone who demonstrates:
* Initiative: Identifies what needs attention without waiting for instructions.
* Ownership: Takes responsibility for ensuring tasks and initiatives are completed.
* Problem-solving: Identifies root causes and implements practical solutions.
* Proactiveness: Anticipates potential employee, operational and delivery-related challenges.
* Accountability: Follows through on issues until they are resolved.
* Continuous Improvement: Consistently looks for ways to improve processes and organisational efficiency. This is not simply a coordination or follow-up role. We expect someone who can independently identify issues, bring the right people together, drive solutions and ensure execution. Role Expectations The HR & Operations Manager will serve as a central coordination point across departments, maintaining visibility over people, resources, processes and project delivery. The role focuses on operational oversight and delivery monitoring. Technical execution and project deliverables will remain the responsibility of the respective department heads and Project Managers. If you are someone who takes ownership, enjoys solving problems and knows how to turn plans into execution, we would love to hear from you.