Partner Success Manager

Panaya, an Infosys Company is the agentic platform for enterprise cross-application testing and change impact analysis. We help IT, QA, and business teams understand the true impact of change, focus testing where risk truly exists, and deliver critical application changes with less cost, less disruption, and more control. Role Overview The Partner Success Manager (PSM) is responsible for driving widespread product adoption, organizational engagement, business value realization, and long-term partnership success across Infosys delivery organizations. Working closely with Delivery Directors, Practice Heads, Delivery Managers, Program Managers, Project Managers, QA Leaders, Architects, Consultants, PMO Leaders, and Transformation Teams, the PSM ensures the platform becomes an embedded and trusted component of delivery methodologies, governance processes, and client transformation programs. Unlike a traditional Customer Success Manager focused on customer onboarding, adoption reviews, and renewals, the Partner Success Manager operates within a complex System Integrator ecosystem where success depends on building deep stakeholder networks, influencing delivery behaviour, securing executive sponsorship, and creating a broad community of internal advocates. Success in this role is measured not only by adoption metrics but by the strength of stakeholder relationships, the depth of organizational penetration, the development of internal champions, executive engagement, and the ability to influence delivery teams without formal authority. The PSM serves as a trusted advisor, adoption strategist, organizational influencer, and product evangelist, acting as the bridge between the Panaya and Infosys to drive enablement, advocacy, value realization, and sustainable adoption at scale.

Key Responsibilities
Strategic Relationship Management & Stakeholder Engagement Relationship capital is the foundation of this role. The PSM will:
• Develop trusted relationships across all levels of the partner organization.
• Build strong networks with Practice Heads, Delivery Managers, Program Managers, Project Managers, PMO Leaders, QA Leaders, Architects, Consultants, and Transformation Leaders.
• Create alignment between delivery leadership, practice leadership, and transformation initiatives.
• Influence delivery methodologies and project behaviours without direct authority. Partner Onboarding & Activation Training, Enablement & Champion Development Adoption Acceleration & Behavioural Change Internal Product Evangelism Executive Engagement & Sponsorship Adoption Governance & Reporting Track, analyze, and communicate adoption and relationship health across the partner ecosystem. Measure:
• Active projects
• Active users
• Adoption depth
• Feature utilization
• Practice penetration
• Champion network growth
• Customer outcomes
• Success stories generated Provide monthly and quarterly reviews with recommendations, action plans, and strategic growth opportunities. Ideal Candidate Profile Experience
• 10+ years in Customer Success, Partner Success, Enterprise Consulting, Delivery Excellence, Alliance Management, Transformation Programs, or Enterprise Software.
• Experience working with large System Integrators such as Infosys, Accenture, TCS, Wipro, HCLTech, Cognizant, Capgemini, Deloitte, NTT DATA, or similar organizations.
• Strong understanding of SAP ERP and SAP S/4HANA delivery and consulting operating models.
• Proven success influencing stakeholders within large matrix organizations.
• Demonstrated ability to drive organizational change and technology adoption at scale.
• Experience building executive relationships and internal champion networks. If you are available & interested please share your CV across to sharonsantosh.ninan@infosys.com and I will get back to you with details on the role.