Senior Engineer

Experience:
5–10 Years

Location:
Goa Airport Work Type: 24x7x365 Shift Support

Job Description
The Senior Engineer is responsible for the installation, configuration, monitoring, and maintenance of ELV systems including CCTV, Access Control Systems (ACS), Public Address & Voice Alarm (PAVA), and PBX Telephone solutions. The role requires strong technical knowledge, hands‑on expertise, and the ability to ensure system uptime, compliance, and operational efficiency across large infrastructure environments.

Key Responsibilities
1. CCTV & Access Control Systems
• Install, configure, and maintain CCTV cameras, NVRs, servers, and Milestone VMS applications.
• Install and maintain ACS readers, controllers, field devices, RTC/CDC units, and AC2000 application.
• Configure, test, and maintain offline devices for CCTV and ACS.
• Monitor applications, alarms, and services to ensure uninterrupted operations.
• Ensure proper camera positioning and coverage of critical areas.
• Diagnose faults, replace defective components, and provide technical support.
• Maintain backups, performance checks, and incident/problem registers.
• Follow ITIL processes for incident, change, and problem management. 2. PAVA Systems
• Monitor alarms, failures, and performance issues remotely.
• Ensure synchronization, scheduling, and functioning of announcements.
• Implement system changes and prepare PIR (Post Implementation Report).
• Prepare CIR (Corrective Incident Report) for critical issues.
• Coordinate with OEMs/vendors for troubleshooting and escalations.
• Track and resolve tickets related to PAVA operations.
• Prepare daily/weekly reports and communicate outages promptly.
• Identify EOL/EOSL components in the environment. 3. Telephone / PBX Systems
• Install, configure, and maintain Alcatel‑Lucent PBX systems.
• Configure IP phones, digital phones, SIP extensions, voicemail, hunt groups, IVR, call forwarding.
• Perform upgrades, database maintenance, and backup/restore operations.
• Troubleshoot call drops, voice quality issues, and telecom problems.
• Coordinate with providers for line activation and service availability.
• Provide user support and training for phone features.
• Maintain wiring diagrams, port details, and extension lists.
• Ensure compliance with call recording policies and telecom standards. 4. General Responsibilities
• Work in a 24×7×365 shift environment.
• Maintain ELV systems in a secure, compliant state.
• Support cross‑functional teams and assist technicians.
• Maintain strong documentation practices. Required Skills & Technical Competencies
• CCTV: Milestone VMS, IP Cameras, NVR/Server maintenance
• ACS: AC2000, hardware controllers, readers, RTC/CDC
• PAVA: System monitoring, vendor escalation, configuration management
• Telephone: Alcatel‑Lucent PBX, SIP, VoIP, IVR
• OS: Windows, Linux fundamentals
• Networking Basics: LAN/WAN, IP addressing, ONVIF standards
• Strong troubleshooting, analysis, and documentation skills Soft Skills
• Excellent communication and coordination abilities
• Strong problem‑solving and decision‑making skills
• Ability to work under pressure and meet SLAs
• Team support and stakeholder engagement Education
• Bachelor’s Degree or Diploma in Electronics / Electrical / Computer Science / IT or related field.