Customer Support Executive – Fresher
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Location:
Lower Parel,Mumbai Company: Envision Overseas Education Consultants LLP Employment Type: Full-Time/Part-time Experience Required: Fresher – 2 years Working Days: Monday to Saturday Timings: 10:00 AM to 6:30 PM
About Us
Envision Overseas Education is a leading consultancy dedicated to guiding students through every step of their journey toward higher education abroad. We are currently expanding our team and looking for a passionate Telecalling Executive to be the first point of contact for aspiring students and parents.
Key Responsibilities
-Make outbound calls to students and parents to explain services related to overseas education. -Understand student requirements and provide accurate information on courses, countries,universities, and visa processes -Follow up consistently with leads generated through marketing campaigns, referrals, and walk-ins. -Schedule appointments for education counselors. -Maintain and update call records, lead status, and student information in the CRM system. -Meet daily/weekly/monthly call and lead conversion targets. -Maintain a professional and positive approach with all clients and team members.
Requirements:
-Minimum qualification: HSC / Graduate in any discipline. -Excellent communication and interpersonal skills (English, Hindi & regional languagespreferred). -Confidence in making cold/warm calls and handling client queries effectively. -Good listening and convincing skills.-Basic knowledge of MS Office and CRM tools. -Prior experience in telecalling/customer service/education consultancy is a plus.
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