Infrastructure / Cloud Platform Engineer – OpenShift & OpenStack

Job Title Infrastructure / Cloud Platform Engineer – OpenShift & OpenStack Location Pune/Gurgaon Role Summary The Senior Infrastructure / Cloud Platform Engineer will be responsible for the deployment, operations, and optimization of Red Hat OpenShift and OpenStack-based platforms, supporting containerized and cloud-native workloads across private and hybrid cloud environments. The role requires strong hands-on expertise in Kubernetes, Linux systems, and infrastructure operations, alongside active coordination with hardware vendors (e.g., HPe, IBM) for platform lifecycle management and hardware replacement activities. This position plays a critical role in ensuring platform stability, scalability, security, and alignment with Amdocs delivery and operational standards.

Key Responsibilities
- Platform Engineering & Operations ∙Provide Day 2 support on customers Red Hat OpenShift clusters across non-production and production environments. ∙Real-time monitoring and alerting of the managed environments will leverage the customers’ existing toolsets and solutions. Ie. Pager Duty, NuRemedy, Cloud Health ∙Perform day-to-day administration of Kubernetes (K8s) clusters, including upgrades, patching, scaling, and troubleshooting. ∙Follow customers National Change Management (NCM) process to schedule Change Activities after consultation with customer ∙Lead hardware lifecycle management activities across NFVi infrastructure, including system board replacements, DIMM swaps, disk replacements, and NIC upgrades within controller and compute nodes. ∙Manage storage, compute, and network integrations used by cloud and container platforms. ∙Monitor system health, performance metrics, and logs; proactively identify and remediate issues. ∙Participate in root cause analysis (RCA) and drive preventive actions for recurring incidents. Vendor & Hardware Management ∙Act as a key technical liaison with hardware vendors such as HPe and IBM for: ∙Hardware troubleshooting and diagnostics ∙RMA and replacement coordination, firmware compatibility and upgrade planning ∙Coordinate with vendors, tenants and field technicians. ∙Ensure vendor SLAs are met and track hardware-related issues through closure. ∙Automation, DevOps & Continuous Improvement ∙Develop and maintain automation using tools such as Ansible, Kubernetes operators, or shell scripting. ∙Support CI/CD and GitOps-based deployment models for platform services. ∙Contribute to standardization, documentation, and operational runbooks. ∙Drive continuous improvement initiatives to improve platform reliability, security, and efficiency. ∙Support vulnerability remediation and security hardening in OpenShift, Kubernetes, and OpenStack environments. ∙Follow Amdocs operational processes, incident management, and change management standards. Required Qualifications & Experience
- Technical Skills (Mandatory) ∙Strong hands-on experience with Red Hat OpenShift (installation, operations, upgrades). ∙Solid experience with Kubernetes (K8s) concepts and administration. ∙Experience working with OpenStack (Nova, Neutron, Cinder, Glance, Keystone). ∙Strong Linux system administration experience (RHEL/CentOS). ∙Experience troubleshooting complex infrastructure and platform issues in production environments. Infrastructure & Vendor Exposure ∙Experience working with enterprise hardware platforms. ∙Prior experience liaising with vendors such as HPe, IBM, or equivalent for hardware support and replacements. ∙Understanding of server, storage, and network dependencies in private cloud environments. Automation & Tools ∙Experience with automation and configuration management tools (e.g., Ansible).