Desktop Support Engineer
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• Ability to support and maintain desktop computers and laptops, including basic operating system and application setup.
• Strong technical support skills, with experience handling user queries and providing step-by-step guidance.
• Printer support skills, including installation, configuration, and resolving common printing issues.
• Solid troubleshooting skills for hardware and software problems, with a methodical approach to issue resolution.
• Knowledge of computer hardware components and their compatibility, replacement, and upgrade procedures.
• Basic understanding of networking concepts (LAN, Wi-Fi, IP addressing) is beneficial.
• Good written and verbal communication skills and the ability to work collaboratively with team members and customers.
• Relevant technical certification or diploma in IT, Computer Science, or related field is preferred; prior experience in a desktop or field support role is an advantage.
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