Assistant General Manager
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Location:
North India (Rajasthan/Delhi/HP/UK) Department: Hotel operations Job
experience:
5+ years Job brief A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50-key hotel/hostel, overseeing multiple facets of operations, including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc., as per the company's standard operating procedures.
Key responsibilities
• Understanding of the hospitality/hotel industry with extensive work experience
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimizing its operations with a bird's-eye view
• Understanding hotel pre-launch phase, day-to-day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances
• Managing P&L and cost-effectiveness while ensuring high service quality
• Motivating, mentoring and aligning staffs
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues Qualifications
• Hospitality graduate/post-graduate or diploma in hospitality
• Min. 5 years of experience in a hotel, hostel, guest house, etc.
• Extensive operational knowledge of hotel operations
• Outstanding communication, interpersonal & time-management skills
• Flexible to relocate anywhere in southern India
• High attention to detail
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