Deputy Branch Manager-Inbound_Branch Banking-Service_Sachin
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- Inbound to oversee branch operations and ensure exceptional service delivery. This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence. The Deputy Branch Manager
- Inbound will also be responsible for team supervision, complaint resolution, and maintaining high service scores. Responsibilities
• Manage and improve service scores of the branch.
• Oversee day-to-day branch operations ensuring smooth functioning.
• Ensure strict adherence to compliance, audit, and regulatory requirements.
• Authorize and verify system inputs by subordinates for customer transactions and service requests.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations including foreign exchange (FX) and traveler’s cheques (TCs) within branch limits.
• Resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for account opening forms submitted to CPC/RPC.
• Guide and monitor team members to maintain operational efficiency and service quality.
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Sachin, Gujarat, India Kotak Full-timeWe are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills,...
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