L4-MC DMS-MADURAI-TN-BACL

Job Description
– Collections Officer (Unique Job ID) Designation Collections Officer Department Bucket 4+ Collections Level L4 Employment Type On-site, Full time Location Pune RO Reporting Manager Title Area Collections Manager Language English, Hindi, Local language (preferred) Travel 60-80 km/Day Academic Qualification Graduation (B. Com, BBA or equivalent preferred) Work Experience Maximum 4 years Domain Knowledge (Preferable) Vehicle Finance (NBFCs or Banks). Collections Process Job Purpose To manage and support recovery efforts by assigning cases, guiding field teams, and handling high-risk accounts. Ensure smooth coordination, timely recoveries, and compliance with company and regulatory guidelines.

Key Responsibilities
• Handle a network of recovery /repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Review recovery data, classify the portfolio based on the risk and allocate the cases to collection agencies on basis of their skillsets.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Meet or call customers to understand payment delays, suggest suitable repayment plans, and resolve disputes respectfully, especially in sensitive situations.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment. Key Skills Required Technical

Skills:
• Recovery process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management Soft

Skills:
• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• People management
• Problem-solving
• Pressure-handling Key Performance Indicators
• Bucket wise collection efficiency set by business as per Annual Operating Plan
• Penal Charges collection target set by the business as per the Annual Operating Plan.
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator Additional Role Details Work-Schedule 5 Days/Week and as per the work demand Hiring Local/Pan-India Candidates (Based on company policy) Additional Comment (if any) Requirement of Personal vehicle and smartphone