Desktop Engineer
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Role Summary
The Desktop Engineer will be responsible for maintaining and supporting all end-user hardware, operating systems, and basic network infrastructure. This role emphasizes hands-on hardware management, asset tracking, and system health monitoring to ensure operational efficiency and compliance.
Key Responsibilities
· Install, configure, and troubleshoot desktops, laptops, printers, scanners, and IP phones
· Perform regular health checks on hardware components (CPU, RAM, HDD/SSD, cooling systems)
· Diagnose and resolve hardware failures, including power issues, overheating, and peripheral malfunctions
· Replace or upgrade components (RAM, hard drives, power supplies, etc.) as needed
· Maintain physical cable management and ensure proper LAN/Wi-Fi connectivity
· Coordinate with vendors for warranty claims, replacements, and procurement
Inventory & Asset Management
· Maintain detailed records of all IT hardware assets including serial numbers, warranty status, and location
· Track movement of devices across departments and sites (Prince & Fayola offices)
· Update asset inventory tools and prepare reports for audits and compliance
· Label and tag all devices with asset IDs and maintain documentation for rentals and purchases
OS & Networking Support
· Install and update Windows OS (10/11), drivers, and firmware
· Configure basic network settings (IP, DNS, gateway) and troubleshoot connectivity issues
· Support basic Active Directory tasks (user creation, password resets, group assignments)
· Assist in System, VPN setup and endpoint readiness for WFH users
Documentation & Reporting
· Maintain logs of hardware issues, resolutions, and preventive actions
· Document installation procedures, asset handovers, and configuration changes
Requirements
Required Skills & Qualifications
Education | Diploma or Degree |
Experience | 1–3 years in desktop support or hardware maintenance |
Technical Skills | Windows OS, basic networking, AD fundamentals, hardware diagnostics |
Tools Knowledge | Asset tracking tools, ticketing systems, remote support platforms |
Certifications (Preferred) | CompTIA A+, MCP, ITIL Foundation |
Soft Skills | Detail-oriented, organized, proactive, good communication skills |
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