Assistant Manager
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The Assistant Manager – Financial Services will support and
drive CSC DigiPay operations in West Bengal, with a focus on VLE
onboarding, mapping, training, handholding, capacity building, issue
resolution, and coordination with District Managers (DMs).
Key Responsibilities
- Support CSC DigiPay operations across the state, ensuring smooth
implementation and adoption.
- Drive VLE
onboarding and mapping for DigiPay services.
- Conduct
training and provide handholding support to VLEs to improve service
adoption and operational effectiveness.
- Undertake capacity-building initiatives for VLEs and field teams.
- Troubleshoot
operational and technical issues faced by VLEs and coordinate with
relevant teams for timely resolution.
- Coordinate
closely with District Managers (DMs) to monitor operations and
resolve field-level challenges.
- Analyse
operational data and performance metrics to identify trends, gaps, and
improvement areas.
- Use BI
tools for reporting, analysis, monitoring, and decision-making.
- Prepare and share regular operational reports and insights with the management.
- Support initiatives aimed at improving VLE engagement, transaction volumes, service quality, and overall DigiPay performance.
Requirements
- Graduate
from a recognized university/institution.
- Minimum 3 years of prior experience in the FinTech / Financial Services
industry.
- Experience
in field operations, VLE/channel management, digital financial services,
or similar roles will be preferred.
- Good
working knowledge of Business Intelligence (BI) tools and data
analysis.
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