Sr Manager, Digital

Role

• As Sr Manager – Digital & Data Innovation and Governance, you will sit at the intersection ofinnovation, data and compliance, driving how we engage with healthcare professionals and patientsthrough smarter, more connected digital experiences. This is a role where strategic thinking meetshands-on execution – from identifying emerging technologies and leading proof-of-concept pilots tobuilding the governance frameworks that keep our data trusted and our practices compliant.
• Your key responsibilities will include:
• Identifying and evaluating innovative digital and technology-enabled approaches – including AI,automation, conversational platforms and digital health solutions – to improve HCP and patientengagement
• Co-creating new engagement concepts, pilots and use cases with Omnichannel, PatientEngagement, Marketing and Medical teams, and leading them from ideation through to scale-up
• Establishing and maintaining data governance frameworks, including data ownership,stewardship, quality standards, metadata, access controls and retention requirements
• Enabling trusted data products, dashboards and insights that support engagement decision-making, while driving data literacy across relevant teams
• Conducting and coordinating IT risk assessments for digital platforms, data solutions, AI usecases, vendors and integrations – covering privacy, cybersecurity, access management andthird-party risk
• Establishing responsible AI controls, including use-case assessment, human oversight,transparency, validation and ongoing monitoring
• Acting as the Digital, Data and Governance subject-matter expert for Customer Engagement,representing the function in relevant global digital, data, risk and governance forums

Your skills & qualifications

• We're looking for someone who can bridge the worlds of innovation, governance and compliance withequal confidence – and who thrives in a fast-moving, cross-functional environment. You'll bring withyou:
• 8–12 years of experience in digital transformation, data governance, IT risk, analytics, AIinnovation or technology-enabled business transformation
• Experience in pharmaceuticals, healthcare, MedTech, digital health or another regulated industry
• Hands-on experience in data governance frameworks, data quality, data ownership, accessmanagement and control design
• Strong experience in IT risk assessment, privacy, cybersecurity, third-party risk and regulatorycompliance, with practical knowledge of AI governance, automation, cloud platforms and analytics solutions
• Proven ability to take digital or data innovations from concept and pilot through to implementation and scale
• Strong programme management, stakeholder management, communication and problem solving skills, with the ability to work effectively across Omnichannel, Patient Engagement, Marketing, Medical, IT, Legal and Compliance teams
• The ability to balance innovation and customer value with risk management and compliance