Business Analyst
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Job Summary
We are looking for a Business Analyst who will work closely with clients to understand their business requirements and translate them into effective Zoho-based solutions. The role requires strong analytical skills and the ability to act as a bridge between clients and the technical/implementation team.
Key Responsibilities
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Gather, analyze, and document business requirements from clients
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Understand existing business processes and suggest process improvements
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Prepare functional requirement documents (FRD) and workflows
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Coordinate with Zoho implementation and development teams
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Support implementation, testing, and UAT activities
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Ensure delivered solutions meet client expectations and business needs
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Provide client training and post-implementation support when required
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Maintain clear documentation and reports for all projects
Required Skills
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Strong analytical and problem-solving skills
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Excellent communication and documentation skills
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Good understanding of business processes and workflows
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Ability to manage multiple requirements and priorities
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Attention to detail and structured thinking
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Team coordination and stakeholder management skills
Qualifications
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Bachelor’s degree in Business, IT, or a related field
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1–3 years of experience as a Business Analyst (SaaS/IT preferred) (If any)
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Experience with Zoho or similar business software is an advantage (If any )
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