Quality Analyst
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Job Description
We are hiring for Quality Analyst
Location: Mysore
Experience Required: 0.6+ Years
Roles and responsibilities:
Include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent Performance in the contact centre. As the QA team monitors customer interactions, they use evaluation forms to capture insights from these interactions.
- Conduct regular audits.
- Maintain working knowledge of quality standards.
- Develop and perform quality test processes.
- Make recommendations.
- Create, review, and refine user experience documents.
Designation
Quality Analyst
Key Skills
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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