Assistant Chief Cashier
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Cashier Supervisor (Simplified Job Description)
Role: Cashier Supervisor (Executive / Junior Executive)
Department: Retail Operations
Education: Graduate (Preferably Commerce)
Experience: 3-5 Years in Cashiering
Reports To: Chief Cashier
Role Purpose
Manage billing and cash counter operations efficiently to provide a smooth and pleasant shopping experience for customers while supporting the Chief Cashier in daily store cashiering activities.
Key Responsibilities
1. Billing Operations
- Process customer bills quickly and accurately.
- Accept and handle all payment methods (cash, cards, gift vouchers, credit notes, etc.).
- Follow billing procedures and customer service standards.
- Verify that billed items match packed products.
- Handle price changes, discounts, and loyalty reward redemptions with proper approvals.
2. Till Management
- Ensure POS machines, card machines, and other billing equipment work properly.
- Maintain cleanliness and organization of billing counters.
- Ensure availability of bill rolls, carry bags, and other supplies.
- Prevent billing errors, inventory losses, and shrinkage.
- Manage cash float according to company guidelines.
3. Cash Management & Reconciliation
- Reconcile cash and all payment transactions at the end of each shift.
- Issue and redeem gift vouchers, credit notes, and gift items.
- Identify counterfeit currency notes.
- Maintain cash-related records, registers, and documents.
- Deposit daily collections accurately without shortages or excesses.
4. Petty Cash Management
- Manage petty cash payments, closures, and replenishment.
- Obtain required approvals for cash payments.
- Ensure adequate cash availability in the store.
5. Customer Service
- Greet and assist customers professionally.
- Ensure a positive checkout experience.
- Resolve basic customer concerns at the cash counter.
6. Marketing & Promotions
- Inform customers about offers, promotions, and discount vouchers.
- Promote loyalty membership programs.
- Collect and verify customer data for loyalty enrollments.
7. MIS Reporting
- Prepare and share required reports with relevant stakeholders.
8. Team Support
- Guide and support cashiers.
- Help allocate tasks and monitor performance.
- Assist in staff scheduling (ROTA).
- Train team members on cashiering processes.
Key Performance Indicators (KPIs)
Financial
- Error-free billing and cash handling.
- Accurate banking and reconciliation.
- Control shrinkage and support tender promotion targets.
Customer
- Excellent customer service at checkout.
- Positive customer feedback.
Process
- Compliance with billing SOPs and checklists.
- Timely service delivery.
People
- Demonstrate company values and teamwork.
- Continuous learning and self-development.
Required Skills & Competencies
Functional Skills
- Cash handling and till operations
- Billing process knowledge
- Fraud detection
- Loyalty programs and promotions
- Petty cash management
- Product and process knowledge
Behavioral Skills
- Planning and organization
- Problem-solving
- Communication
- Numerical ability
- Teamwork and collaboration
- Customer focus
- Learning and development mindset
In short: The Cashier Supervisor ensures accurate billing, effective cash management, excellent customer service, compliance with store procedures, and supports the cashiering team to achieve smooth store operations.
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