Customer Service

1 week ago

Mumbai, Maharashtra, India Orange Hr Full-time
Job Description

- Provide exceptional customer service support via phone, email, and chat
- Assist customers with inquiries, complaints, and product information
- Handle customer escalations and resolve issues in a timely and professional manner
- Maintain a positive and empathetic attitude towards every customer interaction
- Work closely with other departments to ensure customer satisfaction
- Keep detailed records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate teams
- Meet or exceed customer service KPIs and goals
- Stay current with product knowledge and company updates
- Collaborate with team members to improve overall customer service experience.

Shift: US/ UK / Australia shifts

  • 5 days working
  • 2 rotational off
  • Transportation available
  • Excellent English communication

Salary: Max 20 to 51k inhand (Salary will be depdn on communication and experience and last drawn)

Shift: 24/7 shifts any 9 hrs working

Designation

Customer Service

Key Skills
BPOCold CallingCustomer CareCustomer Care ExecutiveCustomer ExperienceCustomer HandlingCustomer ServiceCustomer Service AssociateCustomer Service RepresentativeInternational Customer Support
Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office